12.1.03: Service Pack 3
This topic contains information about fixes and enhancements in FootPrints 12.1.03 release, and provides instructions for downloading and installing the 12.1.03 version.
The following topics are provided:
The following table lists items that are new or changed in version 12.1.03:
|Enhancement||Description||Topics updated||Community idea|
|View record history for all record types|
Previously, you could only view the record history for Tickets. From FootPrints version 12.1.03, you can view the following history details for all other record types (such as CIs, Services, Contracts):
|Configuring sections on forms||Show history for record types other than ticket|
|Attachments for all record types|
You can now attach files to any type of record in FootPrints, (such as CIs, Services, Contracts).
|Configuring sections on forms||Attachments for CMDB and all record definitions|
|Retain column filters and sort order after grids refresh|
The column filters and sort orders are retained even after you perform the following actions:
|NA||Column filters and order get reset when refreshed|
|Users with customer role can use Dynamic SQL Field Mapper|
When creating or editing records, customers can now populate fields with data from external sources.
|Dynamic SQL Field Mapper for customers|
|Ability to use relative date criteria for searches and reports||In list views and reports, you can now get a list of records based on dates relative to today's date. |
For example, you can get a list of Tickets with a due date in the next two hours, or a report on Tickets closed in the past three days.
|Defining criteria for business rules||Ability to search or report on a relative range for a date field|
|Reports show dates in default time zone as opposed to UTC time zone||Reports show dates based on the time zone of the default work schedule (versus UTC time zone).||NA||Option to configure Service Analytics Timestamps to server/ local timezone vs UTC|
|Limit dependencies of child multi-select fields choices |
In a dependency, you can limit the options available for selection in a multi-select field type by specifying values in the parent field.
Note: You can restrict choices only if the multi-select field type is a child field.
For example, you can restrict the choices in the child field Version (6s, 6s plus, SE or Galaxy Edge, Galaxy Note) based on the value selected in the Phone field (Apple iphone or Samsung).
|Email Attachments with .zip and .exe extensions are now supported|
In version 12.1.02 and earlier of FootPrints, the file attachments with .zip or .exe extensions were removed from a Ticket. Now, all attachments can be attached to a Ticket.
Default access to all record definitions of a new container to all container user roles
All the new roles created when you create a container are assigned default access to all the record definitions in the container. You no longer need to manually provide record definition access to all user roles in the container.
|MS SQL Server 2014 support|
MS SQL Server 2014 database is now supported for FootPrints installations.
|End of support for Internet Explorer 8 browser|
For version 12.1.03 of FootPrints, Internet Explorer 8 browser is not tested and is no longer supported officially. You may continue to use FootPrints, but certain functionality available in version 12.01.03 might not be available.
Improved Service Level Management performance
Enhanced formulae are used to save time while calculating the remaining time for a work target linked to ticket.
|Improved performance to process time-based rules that use the Relative Date Criteria||The time-based rules that use the Relative Date criteria are processed more quickly.||Defining criteria for business rules||NA|
Impact of permission security issue after upgrading
In FootPrints version 12.01.02 and earlier, a permission security issue accidentally allowed users to access the field data secured by Container Role permissions. This issue has been fixed in FootPrints version 12.1.03.
After upgrading to FootPrints version 12.01.03, a few On Screen Rules or defined workflow criteria might not work as they did previously for user roles that do not have appropriate access to the fields used.
For more information about this issue, see the Support Article.
Known and corrected issues
For information about the issues that are corrected in this service pack, see Known and corrected issues.
Downloading the service pack
For download instructions, see Downloading the installation files.
Installing the service pack
For information about installing the service pack, see Installing.