Overview of Troubleshooting

To assist BMC Customer Support in providing a faster response to any problem, you should have certain information available when you call.

Information about software product levels and problem descriptions are required to resolve the problem.

The procedures, questions, and information requests in this appendix were prepared by BMC Support to help you receive timely and quality support. Your initial effort will help resolve issues involving BMC products. You might want to copy and fill out the forms in this appendix and send them to BMC for further discussion.

This section contains the following topics: 

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