License key and password information
Send an e-mail message to firstname.lastname@example.org. (In the Subject line, enter SupID:yourSupportContractID , such as SupID:12345.)
In the United States and Canada, call 1 800 537 1813. Outside the United States and Canada, contact your local support center for assistance.
Submit a new issue at http://www.bmc.com/support.