Diagnostic procedures
To assist BMC Customer Support in providing a faster response to any problem, you should have certain information available when you call.
Information about software product levels and problem descriptions are required to resolve the problem.
The procedures, questions, and information requests in this appendix were prepared by BMC Customer Support to help you receive timely and quality support. Your initial effort will help resolve issues involving BMC products. You might want to copy and fill out the forms in this appendix and send them to BMC for further discussion.
This section contians the following topics:
- Note software product levels
- Locate generated SVC dump
- Define the general problem
- Define PFX registration problems
- Define index retrieval or maintenance problems
- Provide duplication and resolution information
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