Troubleshooting

There are several ways to troubleshoot problems in FootPrints, including:

• Reviewing logs
  • Browsing audit trail logs
  • Viewing task logs
  • Viewing application log files
  • Viewing incoming email logs
  • Viewing login attempts
• Improving performance
  • Review the Performance Checklist in Knowledge Base article: Support article 11338.
  • Avoid slow performing searches such as running advanced searches that use the Keyword option and include double wildcards or numbers, or running Equal searches that use double wildcards.
• Searching the Support Knowledge Base
• Searching the FootPrints Community Site
• Contacting the Help Desk
• Reviewing Support ticket status using Phone Home

You may be asked by Support to turn on Chrome debugging while troubleshooting. For additional information about this action, see Knowledge Base article: support article.