Resetting your password

There are two steps to resetting your password:

  • Register: From the FootPrints portal, click the Welcome link and select the Password Reset link. Then follow the instructions in Registering your User ID for Password Reset. You will select security questions and record the answers to use later.
  • Reset Password: When you need to reset your password, submit a Password Reset request, following the instructions in Requesting password reset. You must answer the security questions that you selected when you registered, and your answers must be an exact match to your original answers. An email is sent with a link to the Password Reset form where you must enter a new password.

Related topic

Changing your password

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