Navigating in FootPrints
The FootPrints interface is designed to be easy to use. Administrators configure the actions and data available for different types of users and you can customize your own Home page to better suit the way you work. You will never see information or options for which you are not authorized.
As you move through the application, you will find that page design is consistent and the locations of functions and data will become familiar, saving you frustration and time.
Information is provided about page layout, navigating through the application, and customizing your work environment, including:
- Sorting and filtering lists of records - You can sort and filter the lists of records displayed in the application. These functions are available in the record list at the bottom of your Home page and in lookup tables.
- Customizing grid columns - You can add, remove, resize, and reorder columns from any ticket or record grid view. To add or remove a column, click the down arrow that appears when you move the pointer over a column.
- Customizing your Dashboard
The following topics help you get started with the most common tasks such as searching, creating, viewing, and editing tickets that are performed by an agent:
- Creating tickets
- Viewing tickets
- Updating tickets
- Searching in FootPrints
- Using Advanced Search and saving searches