Converting regular tickets to Master Tickets

If the Master/Subtask relationship is configured for your workspace, you can create a ticket, designating it as a Master Ticket by linking other tickets (containing related tasks) to it. While you can relate several subtask tickets to a single Master Ticket, each subtask ticket can be linked to only one Master Ticket.

To convert a regular ticket to a Master Ticket

  1. Open the ticket that you want to convert.
  2. If this ticket is linked to any other ticket or item, remove those links.
  3. In the Master/Subtask section, add a ticket to the Subtasks list:
    • To link to an existing ticket, click Link to and select the appropriate subtask ticket.
    • To create a new ticket, click Create linked and modify the new ticket.
  4. Click Save.

Related topics

Master-Tickets-and-subtasks

Updating-tickets

 

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