Configuring work schedules

During installation, a System Default work schedule named "Normal Work Week" is created and assigned to all containers when they are created. Each container must be assigned a work schedule but only one work schedule should be assigned to each container. You can configure work schedules to match your environment. For example, you can rename a schedule, define a 24-hour workday, add working hours for a second shift, and define holidays and other nonwork times.

Any user with system management access can create, edit and delete work schedules.

To create a work schedule

  1. Click the Administration tab.
  2. In the System Management section, click Work Schedules.
    The Work Schedule List page appears. The Normal Work Week schedule is created by default.
  3. Click Create new.
    The Create Work Schedule page appears.
  4. In the Work Schedule Name field, enter a descriptive name for this schedule.
  5. (Optional) In the Description field, enter a useful description.
  6. In the Time Zone field, select the base time zone for this work schedule.
    This setting applies to the container assigned to this work schedule. The system uses the time zone selected in this field to add time stamps to notifications.
  7. In the Select the Containers section, select the applicable containers in the first (available) list and click the right arrow to move them to the second (assigned) list. Use your CTRL and Shift keys to select multiple containers at one time and then click the arrows to shift the containers until the lists are correct.
  8. In the Work Scheduler section:
    1. Under Day of Week, select work days.
      As you select days, fields appear for the 24 Hour Day, Work Hour starting and end times, and Second Shift options.
    2. (Optional) If you want round-the-clock work hours, select the 24 Hour Day check box next to the affected days.
    3. In the from and to fields, select the starting and ending times for the work day.
    4. (Optional) To add work hours for a second shift, select the Second Shift check box next to the days when a second shift is worked.
      Additional start and end time fields appear; the from field shows the next hour after the ending time for the first shift.
    5. Select starting and ending times for the second shift.
      You cannot define second shift hours unless you have already defined the hours for the first shift.
  9. Click Save.
    The Vacation List section becomes available where you can add entries for holidays and other not-worked times.
  10. In the Vacation List section:
    1. Click Create new to add holidays and other non-work days.
    2. In the Name field, enter a descriptive name for this non-work day.
    3. In the Type field, select the time period.
      Options are Day Off, Date Range, and Partial Day. If you select Date Range, the End Date field becomes available. If you select Partial Day, the Start Time and End Time fields become available.
    4. In the Start and End fields, select appropriate values for this entry.
    5. Click Update.
      The new entry appears in the Vacation List section.
    6. (Optional) To edit an entry, select the entry and click Edit. Modify the fields as necessary and click Update.
    7. (Optional) To delete an entry, select the entry and click Delete. A confirmation message appears. Click Yes.
  11. Click Save.
    The new schedule appears on the Work Schedule List page.

To change the System Default work schedule

Only one work schedule can be identified as the System Default work schedule.

  1. Click the Administration tab.
  2. In the System Management section, click Work Schedules.
    The Work Schedule List page appears.
  3. Next to the schedule that you want used as the default, select System Default.
    New containers are assigned automatically to the newly selected System Default work schedule. The containers assigned to the work schedule that was previously designated as the System Default will still use that work schedule. If you select a different work schedule when editing a container, the Assigned Container list on this page is updated automatically.
  4. Click Save.

Next step

For more information about configuring user roles and accounts, see the Configuring users checklist attached to the Configuring user roles page.

Related topics

Editing work schedules

Deleting work schedules

Creating address books

Configuring CMDBs

Configuring knowledge bases

Configuring service portfolios

Creating workspaces

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