You can create templates for items such as tickets and for email messages that you send repeatedly. Multiple templates can be created and assigned to specific rules and roles. You can include field variables in email templates to generate specific, applicable messages.
Templates can be created for email messages and surveys, as well as for ticket types that occur frequently (such as requests to reset passwords). You can create Quick Templates for these types of requests and create Master Quick Templates to manage related Quick Templates.
When configuring your workspaces to work with BMC Client Management (BCM), you must configure Quick Templates for the Ticket items where you want to include information from BCM.
For more information, see the Related topics.