Configuring rules for updating tickets
You can define rules for updating fields, copying one field value or many into a ticket, changing the priority or status, and managing Master Tickets and their subtasks.
For detailed information, see the Related topics.
Related topics
Defining rules for setting field values
Defining rules for updating tickets based on specific field values
Defining rules to close Master Tickets when their subtasks are closed
Defining rules to close resolved tickets automatically
Defining rules to copy all fields from a linked item
Defining rules to copy field values for certain priorities
Defining rules to copy one field to another field
Defining rules to copy specific fields from a linked item
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