Configuring rules for updating tickets
You can define rules for updating fields, copying one field value or many into a ticket, changing the priority or status, and managing Master Tickets and their subtasks.
For detailed information, see the Related topics.
Related topics
Defining-rules-for-setting-field-values
Defining-rules-for-updating-tickets-based-on-specific-field-values
Defining-rules-to-close-Master-Tickets-when-their-subtasks-are-closed
Defining-rules-to-close-resolved-tickets-automatically
Defining-rules-to-copy-all-fields-from-a-linked-item
Defining-rules-to-copy-field-values-for-certain-priorities
Defining-rules-to-copy-one-field-to-another-field
Defining-rules-to-copy-specific-fields-from-a-linked-item
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