Configuring record definitions


As the next step in the Getting started quickly path, you configure the record types (items) in your containers. If you are using the ITSM business process, the basic items have been created with many useful settings. You can modify the settings to better suit your needs. You can also create items and configure those. Each item includes its own fields, forms, templates, business rules, and workflow processes.

Note

BMC recommends that you do not add more than 100 fields on a single form. If you add more than 100 fields, it might impact the application performance.

In the following table, tasks that you perform for all items in the same way are listed first, followed by tasks specific to each type of item.

This table links to instructions on how to configure most item properties. Automation tasks are performed later after some additional configuration. For information about configuring business rules and workflow processes, see Automating-notifications-and-other-actions.

All record definitions

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Address Books

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CMDBs

worddavecc039ca3f505d32cb0b31f0bbe8f982.pngKnowledge Bases

worddav901ef29555f4410c0ed223bd9a9fecb7.pngService Portfolios

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Workspaces

 

 

 

 

 

 

 

 

 

Linking-to-records-and-data

Related topics

Getting-started-quickly-for-administrators

Creating-containers-for-your-data

Importing-data

Setting-up-user-groups-and-configuring-user-access

Setting-up-synchronization

Setting-up-search-queries-and-report-definitions

Changing-the-look-and-feel-of-FootPrints

Testing-your-configuration-settings

Managing-configuration-settings

Localization

 

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