Components that are not implemented or migrated
When you migrate from FootPrints version 11.6.01 or later to FootPrints version 12.0 or later, a number of components such as address book reports, calendar appointments, and so on are not migrated.
Refer to the value in the Status in version 12.0 column to understand why a component is not migrated:
- Not migrated: The component has not yet been added to the migration tool.
- Not implemented: The component is not yet implemented in FootPrints version 12.0 or later.
- Discontinued: The component is obsolete and has been discontinued.
Feature | Settings | Status in version 12.0 | Additional help |
---|---|---|---|
Active Directory Password Reset |
| Not migrated | Configuring settings for Active Directory Password Reset |
Address Book | Address book reports | Not migrated | Configuring address book fields with field headers |
Address book saved searches | Not migrated | ||
Field headers for address book fields | Not migrated | ||
Email notification option to send alert when Customer enters value in organizational field on contact form | Discontinued | NA | |
Scheduled mass mailings | Not migrated | NA | |
Supervisor field type | Not implemented | ||
Twitter ID field type | Not implemented | ||
Address Book - External | MS Access, MySQL, DB2, Sybase | Discontinued | NA |
Oracle | Not implemented | Configuring unsupported external address book types | |
Alignability Process Model (APM) | APM link on FootPrints toolbar and on ticket form - links to ITSM process model | Not implemented | NA |
Asset Core (BCM) Integration
| Asset Core (BCM) workspace-level settings and fields | Not migrated | System-level Asset Management configuration is migrated. |
Advanced Actions configured in quick issue templates | Not migrated | This can be configured on FootPrints version 12 after migration. For more information, see Creating and managing Quick Templates. | |
Asset Management - SMS (SCCM) | Microsoft Systems Management Server (SMS) is now called System Center Configuration Manager (SCCM) | Not implemented | NA |
Attachments | Attachment rules | Not implemented | NA |
Attachment settings | Not migrated | NA | |
Authentication | Windows authentication | Discontinued | To configure LDAP in FootPrints version 12.0, navigate to System Management > System Settings > Authentication. |
Calendar | Availability options for checking availability of Agents assigned to tickets | Not migrated | NA |
Calendar appointments | Not migrated | NA | |
Calendar preferences - email alerts for appointments, calendar view settings, time format, default reminder time | Discontinued | NA | |
Auto Create Calendar Appointment from Date-Time field | Not implemented | Users who create tickets can manually create calendar appointments and keep them in sync with a date-time field. | |
Change Manager | Change Management configuration and approval data | Not migrated | NA |
Configuration Manager (CMDB) | CMDB configuration and CI data | Not migrated | NA |
CI links in quick issue templates | Not implemented | NA | |
Workspace option: [Enable/Disable] Propose Creation/Change to CI | Not implemented | NA | |
Dashboard Widgets | Custom HTML dashboard widgets | Not migrated | NA |
Workspace Totals dashboard widget | Not migrated | In FootPrints12, use a report and a chart widget based on the report. For more information, see Customizing your Dashboard. | |
Databases | Oracle | Not implemented | SQL Server and PostgreSQL are supported in FootPrints version 12. You can export from any FootPrints version 11 supported database and migrate to any FootPrints version 12 supported database. |
MySQL | Discontinued | ||
Date and Time format | System-level settings for date format (American, European, ISO) and time format (12, 24) | Not implemented | After migration, users have the default settings for all FootPrints version 11 Preferences settings.The date format uses the date format of the default work schedule. For more information, see Configuring work schedules. |
Email filter options: No Accept, Only Accept, No Send, Only Send | Not migrated | NA | |
Email notification option: Send Introduction Email - Instructs about how to create, edit, and search tickets via email. | Discontinued | NA | |
Email notification template: settings for attached files | Not implemented | NA | |
Incoming email options: Create Issue (Customer, Agent), Edit Issues, Security code, Email Queries, Mandatory Fields, Change Sender | Not migrated | In FootPrints version 12, to configure, navigate to System Management > Email Settings > Incoming Email (Workspace). For more information, see Configuring incoming email for workspaces. | |
Spam catcher for incoming email | Discontinued | FootPrints 12.0 does not integrate with spam-blocking software. To configure email filters at the system level or workspace, navigate to System Management > Email Settings. For more information, see Configuring incoming email for your system. | |
Include attachments for this issue check box | Not implemented | NA | |
Approval Comments in Email | Not implemented | You cannot include approval comments in an email because there is no variable for it in the email templates. | |
Escalations | Actions:
| Not implemented | Configuring escalation with actions |
Action: Send a Customer Satisfaction Survey | Not migrated | FootPrints version 12 has a rule action: Send Survey email. For more information, see Configuring surveys and Defining actions for business rules. | |
Criteria: Attachment file name | Not implemented | Configuring escalations with Attachment Filename criteria | |
Criteria: Check box field option: Off (incl. null values) | Not implemented | Reviewing escalations with Checkbox Field criterion turned off | |
Criteria: Issue Types to Include | Not implemented | Configuring escalation criteria for specific issue types | |
Re-escalate option | Not implemented | Reviewing escalations set to not re-escalate | |
Time-based escalations - "only act once" re-escalate behavior | Not implemented | Reviewing time-based Rules with Age Trigger and Re-escalate option | |
Fields/Forms | Assignee picker field width | Not migrated | Configurable in FootPrints version 12.0 in form layout. |
Attachments tab - Help Text | Not migrated | Configuring help text in the Attachments section | |
Check box field - configurable on/off strings | Not implemented | NA | |
Custom HTML fields containing JavaScript | Not migrated | Reviewing Custom HTML fields with JavaScript | |
Custom HTML fields - permissions | Not migrated | Reviewing the hidden custom HTML fields | |
Date-Time field - "no time" option | Discontinued | NA | |
Email address field validation (workspace level option) | Discontinued | Workspace level option are not required in FootPrints version 12.0. Based on the FootPrints version 11.0 workspace settings, the Email Address type field is migrated as a simple text field for which the validation property is set to Email or None. For more information, see Configuring incoming email for workspaces. | |
Form Designer drafts (unpublished forms) | Not migrated | Reviewing Form Designer drafts | |
Help Text containing JavaScript | Not migrated | Reviewing fields with Help Text containing JavaScript | |
Order of Descriptions | Not implemented | NA | |
Real number field property: Length - Total | Not migrated | After migration, FootPrints version 12.0 sets the Value Length of the field as Any. | |
Title field - internal choices | Not implemented | NA | |
InstaCalc | Mathematical calculations by using field values | Not migrated | FootPrints version 12.0 has a new rule action: Calculate field value. For more information, see Defining rules that use mathematical formulas. |
Knowledge Base | Knowledge Base configuration, associated roles and permissions, solutions data | Not migrated | NA |
Languages | Default language for workspace | Discontinued | This setting is not required in FootPrints version 12.0. Users can access system from a portal which enables them to access multiple workspaces and other containers simultaneously. |
Customize language of workspace and address book field labels | Not migrated | Available in FootPrints version 12. Form administration allows you to create a version in a different language. | |
Support for right-to-left languages (for example, Hebrew) | Not implemented | NA | |
Support for double byte characters in MS SQL Server | Not implemented | Support for double byte characters is only supported if you are using PosgreSQL as the back end database. For more information, see Creating a custom language. | |
License | FootPrints version 11.0 license settings | Not migrated | NA |
Mobile | Mobile configuration of fields to display on mobile interface | Not migrated | Not applicable on FootPrints version 12.0. |
Quick issue templates with Template Usage = Mobile Interface only | Not migrated | Mobile option for quick templates is available on FootPrints version 12: Workspace Administration > (Ticket) > Record Definition > Quick Templates > Forms and Fields > Forms > Agent Mobile check box. For more information, see Configuring forms. | |
MRlocalDefs Variables | MRlocalDefs variables - Unknown | Not migrated | NA |
MRlocalDefs variables | Not implemented | NA | |
MRlocalDefs variables - Supported in v12 | Not migrated | NA | |
Passwords | Certain agent and customer passwords | Not migrated | Reviewing passwords that cannot be migrated |
Password security settings | Not implemented | Warning: Locked users are automatically unlocked after migration. | |
Preventive Maintenance | Preventive Maintenance configuration and data related to the templates, calendar appointments, and ticket-to-calendar links | Not migrated | NA |
Quick Description | Personal Quick Descriptions | Not implemented | NA |
Workspace Quick Descriptions | Not migrated | Refer the support article to implement similar functionality. The following video (4:16) provides information about how to make quick descriptions in FootPrints version 12: | |
Quick Edit | Quick Edit mode for ticket updates | Not implemented | NA |
Quick Issue Templates | Attachments in quick issue templates | Not implemented | NA |
current date and time check box for Date Time field current date check box for Date field | Not implemented | On migration import, fields in a quick issue template that selected this option are cleared in the template. | |
Reports |
| Not migrated | Issue Lifecycle status groupings used by Executive Dashboard are migrated. |
Auto Run Reports | Not migrated | NA | |
Report templates | Not migrated | NA | |
CSV and HTML report formatting | Not implemented | NA | |
Sales/CRM Integration | Sales/CRM integration configuration | Not implemented | NA |
Search | Workspace saved searches | Not migrated | NA |
Search criteria: Attachment Filename | Not implemented | NA | |
Search criteria: Search Only Issue Numbers N through NN | Not implemented | NA | |
Setting a default sort order for a search | Not implemented | Users who run the search can sort by any column, but there is no option for the user who creates the search to set a default sort order. | |
Service Catalog | Service Catalog configuration and Service Request data | Not migrated | The Service Catalog functionality uses the Service Portfolio container type in FootPrints version 12.0. |
Service Level Management | Service Level Management configuration of Service Level Agreements | Not migrated | SLA related fields and data are migrated as regular workspace fields but with no association with Service Level Agreements. Service Level Management functionality in FootPrints version 12.0 can be configured in the Service Portfolio container type. For more information, see Configuring service level management. |
Social Media Connectors | Social Media Connectors configuration - enables agents to send social media broadcast from ticket page and to create tickets from Twitter feed on the dashboard widget. | Not implemented | NA |
Subtask Field Inheritance | Workspace-level option applies to all subtask quick issue templates and specifies fields that will inherit value from master | Not migrated | The workspace level options for a template are not migrated in FootPrints version 12.0. |
Update selected subtask fields on demand when updating master | Not migrated | Updating subtasks while editing Master tasks | |
Subtask Sequencing |
| Not implemented | NA |
Surveys | Survey configuration and data, including Survey workspaces | Not migrated | NA |
System Appearance Preferences | Colors | Not migrated | Selecting a theme for FootPrints version 12.0 |
Cookies that enable Save My Password option on the login page | Discontinued | NA | |
FootPrints Base URL | Not migrated | To configure, navigate to System Management > System Settings > Server Configuration. For more information, see Configuring the server settings. | |
Name of workspace record and address book record | Discontinued | Configurable in FootPrints version 12.0 at the container (workspace and address book) item level. For more information, see Configuring permissions for container-level roles. | |
Font type | Discontinued | NA | |
Maximum body size for incoming email | Not migrated | To configure, navigate to System Management > Email Settings > Incoming Email (System). For more information, see Restricting incoming message size. | |
Logo (top frame) - image file, option to make it clickable | Not implemented | NA | |
Logo (login page) - image file | Not implemented | NA | |
Currency symbol | Not migrated | To configure, navigate to System Management > System Settings > Miscellaneous. For more information, see Configuring miscellaneous system settings. | |
Multi-line text field - default size | Discontinued | Configurable in FootPrints version 12.0 at the workspace item level in the form layout. For more information, see Configuring forms. | |
Tickets - Contact Linking | Tickets submitted from Customer portal automatically associate contact info | Not migrated | FootPrints version 12.0 has a rule action that can be used for this: Link Existing Record. For more information, see Defining rules for linking records. |
Tickets - Copy/Move Options | Allow other workspaces to copy/move tickets into this workspace | Not implemented | In FootPrints version 12.0, rules can be configured to accomplish this. For more information, see Types of business rules. |
Copy/move subtasks when copying/moving masters into this workspace | Not implemented | NA | |
Tickets - Customers | Customer role with Edit permission has Close button on ticket form | Discontinued | Can be accomplished in FootPrints version 12.0 by using a check box field and a rule to set status to Closed. |
Tickets - Dynamic Linking | Dynamic ticket linking options: Copy New Attachments, Add Contact to Address Book if New, Update Contact in Address Book | Not implemented | NA |
Time Tracking | Time Tracking configuration and reports | Not migrated | Time Tracking data in tickets is migrated. |
Unsupported product modifications | Modifications to source files | Not migrated | Reviewing modified source files |
Manual database changes to tables, triggers, and fields | Not migrated | NA | |
Users | Account Type for Customer users - Shared or Unique | Discontinued | In FootPrints version 12.0, all customer accounts are unique. |
Agent Preference Templates | Not implemented | Configuring portals to customize agent environment | |
Auto add customers | Not migrated | NA | |
Auto add customers from LDAP source on first login | Not implemented | This has been replaced with a user import from an LDAP source. | |
Broadcast message to all logged in users | Not implemented | NA | |
Customer portal workspace options - interface settings, fields displayed, ordering of fields, Primary Key options | Not implemented | Configuring portals to customize customer environment | |
Pager and wireless addresses | Discontinued | Only migrates to secondary and tertiary email addresses in FootPrints version 12.0. | |
Section 508/Visually Impaired Enhancement - enables optimizations for use with text-to-speech browsers | Not implemented | NA | |
Team assignment options | Not implemented | Reviewing team assignment options | |
User preferences | Not migrated | After migration, FootPrints version 12.0 users have default values for settings that map to FootPrints version 11.0 Preferences settings. | |
User Roles | Agent role - status transition settings | Not migrated | Configuring workflow for status transitions |
Agent role permission: Ordering subtasks | Not implemented | NA | |
Built-in fields - Separate permissions for create and for edit of tickets | Not implemented | Reviewing permissions for built-in fields | |
Customer role permission: Subscribe to Global items | Not migrated | NA | |
Customer role permission: Update their own contact info | Not implemented | NA | |
Per-status field permissions - field level and per role | Not implemented | NA | |
System default roles - determines initial permission settings for built-in workspace roles, and can be linked to from (built-in or custom) workspace roles | Not implemented | NA | |
Web Services | Web Services configuration - allows ticket create, edit, search, and details retrieval; and contact create and edit | Not migrated | NA |
Work Schedules | Work schedule reporting options | Not implemented | NA |
Work schedule SLA options | Not implemented | NA | |
Workspace Options | Include/Exclude total number of matching tickets, when displaying page of search results (for example, Displaying 1-20 of 134 or Displaying 1-20) - affects performance | Not migrated | NA |
Toolbar options - adds additional links on toolbar | Not migrated | Configuring portals to customize FootPrints general user environment | |
Terminology - singular and plural words for workspace ticket | Not migrated | NA | |
Workspace logo | Not migrated | Configuring portals to customize FootPrints general user environment | |
Splash screen - displays workspace info in pop-up window | Not migrated |
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