Business rules tutorial
You can define business rules to automate parts of your business processes both within workflow processes and outside them. Business rules can be configured for the following items:
- Tickets
- CIs
- Surveys
- Contracts
- Service Level Targets
- Work Targets
- Services
- Solutions
The following video presentation explains Business Rule, types of Business Rules, and demonstrates how to configure them in FootPrints.
For detailed information about the options available for creating business rules, see the Related topics.
Related topics
Selecting triggers for business rules
Defining criteria for business rules
Defining actions for business rules
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