Built-in fields

Certain fields are created by the system when containers and items are created. These are called built-in fields.

Note

You can edit built-in fields but you cannot delete them. However, use caution when changing the built-in values as they may be used by the system for background processing. This is especially true for built-in service portfolio fields.

You cannot modify the preconfigured choices for some specific built-in fields. For more information, see About predefined choices for built-in fields.

The tables shown below list the built-in fields with their types, sorted by container.

Note

The Asset Item fields appear only if BMC Client Management (BCM) integration is enabled.

General fields

Container type	Item	Field name	Field type
Any	All	ID Number	Text
Any	All	Created By	Text
Any	All	Created On	Date-Time
Any	All	Updated By	Text
Any	All	Updated On	Date-Time

Address book fields

Container type	Item	Field name	Field type
Address book	Contact	Email Address	Text
Address book	Contact	First Name	Text
Address book	Contact	Last Name	Text

CMDB fields

Container type	Item	Field name	Field type
CMDB	CI	Criticality	Single Select
CMDB	CI	Name	Text
CMDB	CI	Status	Single Select
CMDB	CI	Version	Text

Knowledge base fields

Container type	Item	Field name	Field type
Knowledge base	Solution	Popularity	Long
Knowledge base	Solution	Problem	Text
Knowledge base	Solution	Resolution	Rich Text
Knowledge base	Solution	Status	Single Select

Service portfolios fields

Container type	Item	Field name	Field type
Service portfolio	Contract	Description	Rich Text
Service portfolio	Contract	Name	Text
Service portfolio	Service	Description	Rich Text
Service portfolio	Service	Name	Text
Service portfolio	Service	Request Template	Quick Template
Service portfolio	Service	Status	Single Select
Service portfolio	Service level target	Based on Schedule	Work Schedule
Service portfolio	Service level target	Fulfillment Threshold (%)	Real Number
Service portfolio	Service level target	Name	Text
Service portfolio	Service level target	Notification Threshold (%)	Real Number
Service portfolio	Service level target	Target Type	Single Select
Service portfolio	Service level target	Target Unit	Single Select
Service portfolio	Service level target	Target Value	Real Number
Service portfolio	Service level target	Trigger Date	Single Select
Service portfolio	Work target	Based on Schedule	Work Schedule
Service portfolio	Work target	Notification Threshold (%)	Real Number
Service portfolio	Work target	On Hold Started	Date-Time
Service portfolio	Work target	On Hold Time	Integer
Service portfolio	Work target	State	Single Select
Service portfolio	Work target	Target Date	Date-Time
Service portfolio	Work target	Target Type	Single Select
Service portfolio	Work target	Target Unit	Single Select
Service portfolio	Work target	Target Value	Real Number
Service portfolio	Work target	Trigger Date	Single Select

Workspace fields

Container type	Item	Field name	Field type
Workspace	Asset	Added By	Text
Workspace	Asset	Device Id	Text
Workspace	Asset	Device Manufacturer	Text
Workspace	Asset	Device Model	Text
Workspace	Asset	Device Name	Text
Workspace	Asset	Device User	Text
Workspace	Asset	Domain/Workgroup	Text
Workspace	Asset	Drive Capacity	Text
Workspace	Asset	Free Space	Text
Workspace	Asset	IP Address	Text
Workspace	Asset	MAC Address	Text
Workspace	Asset	Network Adapter	Text
Workspace	Asset	Operating System	Text
Workspace	Asset	Operating System Version	Text
Workspace	Asset	Physical Memory	Text
Workspace	Asset	Processor	Text
Workspace	Asset	Purchase Cost of Asset	Real Number
Workspace	Asset	Service Tag/Serial Number	Text
Workspace	Asset	Support Provider	Text
Workspace	Asset	Support Provider Phone	Text
Workspace	Asset	Total Disk Space	Text
Workspace	Asset	Total Memory	Text
Workspace	Asset	Video Controller	Text
Workspace	Ticket	Assignees	Assignment
Workspace	Ticket	Description	Rich Text
Workspace	Ticket	Priority	Single Select
Workspace	Ticket	Status	Single Select
Workspace	Ticket	Short Description	Text
Workspace	Ticket	Title	Text

About predefined choices for built-in fields

The system administrators cannot add or edit the predefined choices for the following fields because some features in the FootPrints system depend on the exact choice that is selected:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.