20.18.02: Enhancements

This topic contains information about fixes and enhancements in the FootPrints 20.18.02 release, and provides instructions for downloading and installing or upgrading to 20.18.02 version. For information about the issues that are corrected in this service pack, see Known and corrected issues.

The following topics are provided:

Enhancements and changes

The following table lists items that are new or have changed in FootPrints version 20.18.02:

Enhancement	Description	Topics updated
Ability to copy email templates	Administrators can now copy an existing email template, modify the required fields, and save it as a new email template. This feature helps the administrators save time spent on creating a new email template from scratch.	Creating and managing email templates
Ability to restrict file extensions and file names that can be attached to a record	Administrators can now restrict users from attaching certain file extensions and file names to a record. This feature helps to avoid security threats.	Configuring the server settings
Ability to use encrypted Microsoft SQL server as an external database for linking fields, configuring address books, and importing CIs	Administrators can now configure links to individual fields, configure dynamic address books, and import CIs (Configuration Items) and CI relationships from an external, encrypted Microsoft SQL database. This feature enables the administrators to integrate FootPrints with other applications that use a common external database.	Linking fields to external data sources Configuring a dynamic SQL address book Importing CIs from SQL databases Importing CI relationships from SQL databases
Ability to configure a complex password policy	Administrators can now configure a complex password policy for users. This policy applies to users when they set a new password or reset their password, and to administrators who create and update the user accounts. This policy prevents unauthorized access to user accounts and reduces security issues.	Configuring system authentication
Ability to populate assignment type fields during a CI import	While importing CIs, administrators can now populate the assignment type fields automatically with multiple values of users and teams separated by a semicolon (;), for example, User1;Team2;User3. This feature reduces administrative effort of manually assigning values to the assignment type fields.	Importing CIs from CSV files Importing CIS from SQL databases Importing CIs from BMC Client Management
Ability to request a service and view the solutions from the Category Browser	Agents can now enable the Category Browser to request a service and view a solution in a quick and alternative way based on the available categories. This feature saves time and effort of the agents.	Requesting services Viewing solutions
Ability to link existing records of a user to a contact in the address book	Administrators can configure a business rule manually to link the existing records of a user to a contact in the address book. This rule applies only to the workspaces created by using the business process template. After FootPrints is upgraded to version 20.18.02, this rule is configured as out-of-the-box.	Defining rules for linking a record with a user contact
Update to the versioning number for FootPrints releases	FootPrints is revising the versioning number with this service pack. The new version number is to align with the year in which the service pack is releasing. The revised version number for this release is 20.18.02.	N/A

Known and corrected issues

For information about the issues that are corrected in this service pack, see Known and corrected issues.

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack

For information about installing the service pack, see Installing.

Upgrading the service pack

For information about upgrading the service pack, see Upgrading.