Submitting tickets
You can create tickets for the issues that you might be facing. Sometimes, problem with a hardware or a software might result in disruption of operations. To resolve such issues, you can submit a ticket. The help desk agents will help you resolve the issue.
To submit a ticket
- On your Home page, at the top left corner, click Actions > New, and select the workspace and type of ticket that you want to create.
- In the new record form, in the Short Description field, enter a brief explanation of the issue that you want to resolve.
Ensure that you identify what you want changed or corrected such as "Can't connect to network printer TPA11". - In the Description section, perform the following steps:
- In the Description text field, enter a detailed description of the reason for creating this ticket.
You can only add one description for a ticket. - To add another entry in the Description field, click Save and then update the Description field.
- In the Description text field, enter a detailed description of the reason for creating this ticket.
- (Optional) You can attach one or more files to your ticket. For example, you may want to attach a screenshot of an error message.
To add an attachment, perform the following steps:- In the Attachments section, click Add Attachment.
The Add Attachment dialog box appears. - Click Browse.
- Select the file that you want to attach, and click Open.
The file name appears in the File field. - Click Upload.
The file information appears in the Attachments list.
- In the Attachments section, click Add Attachment.
- Click Submit.
A number is assigned to your ticket, and the ticket is added to the list at the bottom of your Home page. - To close the ticket pane and return to the default view, click the small x on the tab.
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