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FootPrints 20.19 R1

All versions

FootPrints is a service desk and customer support tool that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs. This space contains information about the 20.19.01 release of the FootPrints including service packs and patches.

What's new

Announcement, May 1, 2019

Service pack version 20.19.01 of FootPrints is available.

For a summary of all the announcements, see Release notes and notices.

Featured content

For information about the issues in this release, see Known and corrected issues.
To plan for an installation or upgrade, see Planning and Key concepts.
To learn about installing or upgrading FootPrints, see Installing and Upgrading.

Where to start

The following video (2:13) presentation walks you through the Help of FootPrints and describes how to use Help for all your purposes.

To learn more about using FootPrints, see the topics listed below:

The following video (12:24) presentation gives you an overview of the FootPrints.

Other resources

BMC Communities

You might also like to visit the FootPrints User Community. You need a BMC Support ID to participate.