Viewing attachments

You can view and download files attached to your records.

To view an attachment

  1. Open the record that includes the attachment you want to view.
  2. In the Attachments section, select the file and click Download files.
    The file opens in a new window. A confirmation dialog box may appear. 
  3. Click Open or Save to proceed.
    The file is saved. You can open it to print or edit the file.

Related topics

Viewing tickets

Viewing your tickets

Viewing the most popular solutions

Editing your tickets

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