Submitting tickets

You can create tickets for the issues that you might be facing. Sometimes, problem with a hardware or a software might result in disruption of operations. To resolve such issues, you can submit a ticket. The help desk agents will help you resolve the issue.

To submit a ticket

  1. On your Home page, at the top left corner, click Actions > New, and select the workspace and type of ticket that you want to create.
  2. In the new record form, in the Short Description field, enter a brief explanation of the issue that you want to resolve.
    Ensure that you identify what you want changed or corrected such as "Can't connect to network printer TPA11".
  3. In the Description section, perform the following steps:
    1. In the Description text field, enter a detailed description of the reason for creating this ticket. 
      You can only add one description for a ticket. 
    2. To add another entry in the Description field, click Save and then update the Description field.
  4. (Optional) You can attach one or more files to your ticket. For example, you may want to attach a screenshot of an error message.
    To add an attachment, perform the following steps:
    1. In the Attachments section, click Add Attachment.
      The Add Attachment dialog box appears.
    2. Click Browse.
    3. Select the file that you want to attach, and click Open.
      The file name appears in the File field. 
    4. Click Upload
      The file information appears in the Attachments list.
  5. Click Submit.
    A number is assigned to your ticket, and the ticket is added to the list at the bottom of your Home page.
  6. To close the ticket pane and return to the default view, click the small x on the tab.

Related topics

Submitting tickets via email

Editing your tickets

Closing your tickets

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