Subject Area : 350 - Chat
Subject Area Name Definition
350 - Chat Tables that support the Chat communication feature.
ER Diagram Name Physical Display Level
Logical Column
Physical Column
Physical Name Entity/Table Name Logical Only Do Not Generate Definition
alert_role_type Alert Role Type false
Physical Name Attribute/Column Name Definition Physical Data Type
alert_role_type_id Alert Role Type Id The unique identifier for an instance of Alert Role Type. This identifier must be kept in sync with programming code that uses an enumeration or fixed constant to identify particular values. integer
alert_role_type_name Alert Role Type Name The unique string identifier for an instance of Alert Role Type. This identifier must be kept in sync with programming code that uses an enumeration constant to identify particular values. A scan program is generally used to populate this table. varchar(255)
app_user Application User false A user authorized to use the FootPrints system. The user is either a Customer User or an Agent User. The application user holds the minimum information needed to identify the user and associate the user with a user profile, where user settings are stored. A contact is not necessarily an application user. An application user entry is required in order for the user to access any online functions.
Physical Name Attribute/Column Name Definition Physical Data Type
pwd Password This space intentionally left blank. varchar(255)
user_name User Name The name of the Application User. nvarchar(4000)
cust_login_type_id Customer Login Type Id A Foreign Key to the Customer Login Type table. int
app_user_id Application User Id The automatically generated primary key of the app_user table. bigint
lic_type_id License Type Id A Foreign Key to the License Type table. bigint
user_login User Login The login name used to access the Application. This may not be filled in if external application security is used. nvarchar(4000)
email_addr Email Address An email address for the Application User. nvarchar(4000)
delete_date Delete Date The value of a Application User, stored as a date. datetime
broadcast_alert Broadcast Alert false A broadcast alert message.
Physical Name Attribute/Column Name Definition Physical Data Type
broadcast_alert_id Broadcast Alert Id The automatically generated primary key of the broadcast_alert table. bigint
recipient_id Recipient Id A Foreign Key to the Application User table. bigint
ticket_alert_id Ticket Alert Id A Foreign Key to the Ticket Alert table. bigint
broadcast_msg Broadcast Message false
Physical Name Attribute/Column Name Definition Physical Data Type
broadcast_msg_id Broadcast Message Id The automatically generated primary key of the broadcast_message table. bigint
broadcast_msg_type_id Broadcast Message Type Id The unique identifier for an instance of Broadcast Message Type. This identifier must be kept in sync with programming code that uses an enumeration or fixed constant to identify particular values. integer
msg_tmpl_defn_id Message Template Definition Id A Foreign Key to the Definition table. bigint
msg_text Message Text The value of a Broadcast Message, stored as a long text object. nvarchar(max)
broadcast_msg_type Broadcast Message Type false
Physical Name Attribute/Column Name Definition Physical Data Type
broadcast_msg_type_id Broadcast Message Type Id The unique identifier for an instance of Broadcast Message Type. This identifier must be kept in sync with programming code that uses an enumeration or fixed constant to identify particular values. integer
broadcast_msg_type_name Broadcast Message Type Name The unique string identifier for an instance of Broadcast Message Type. This identifier must be kept in sync with programming code that uses an enumeration constant to identify particular values. A scan program is generally used to populate this table. varchar(255)
chat_channel Chat Channel false A chat channel.
Physical Name Attribute/Column Name Definition Physical Data Type
chat_channel_id Chat Channel Id The automatically generated primary key of the chat_channel table. bigint
chat_channel_ctgy Chat Channel Category Category of chat. varchar(50)
chat_channel_subctgy Chat Channel Subcategory Subcategory of chat varchar(50)
chat_channel_subscriber Chat Channel Subscriber false A subscriber to a chat channel.
Physical Name Attribute/Column Name Definition Physical Data Type
chat_channel_subscriber_id Chat Channel Subscriber Id The automatically generated primary key of the chat_channel_subscriber table. bigint
chat_channel_id Chat Channel Id A Foreign Key to the Chat Channel table. bigint
user_id User Id A Foreign Key to the Application User table. bigint
last_time_queried Last Time Queried The value of a Chat Channel Subscriber, stored as a date. datetime
chat_msg Chat Message false A message broadcast on a chat channel.
Physical Name Attribute/Column Name Definition Physical Data Type
chat_msg_id Chat Message Id The automatically generated primary key of the chat_msg table. bigint
arrive_date Arrive Date The value of a Chat Message, stored as a date. datetime
msg Message The value of a Chat Message, stored as a long text object. nvarchar(max)
chat_channel_id Chat Channel Id A Foreign Key to the Chat Channel table. bigint
user_id_from User Id From A Foreign Key to the Application User table. bigint
chat_status Chat Status false A lookup table for chat status. Values include:
AVAILABLE
AWAY
INVISIBLE_TO_CUSTOMERS
INVISIBLE
BUSY
OFFLINE
Physical Name Attribute/Column Name Definition Physical Data Type
chat_status_id Chat Status Id The automatically generated primary key of the chat_status table. int
chat_status_name Chat Status Name The name of the Chat Status. varchar(255)
chat_status_descr Chat Status Description A descriptive name of the Chat Status. This descriptive name may be localized. varchar(512)
chat_user_status Chat User Status false The current chat status of an agent or customer application user.
Physical Name Attribute/Column Name Definition Physical Data Type
chat_user_status_id Chat User Status Id The automatically generated primary key of the chat_user_status table. bigint
app_user_id Application User Id A Foreign Key to the Application User table. bigint
chat_status_id Chat Status Id A Foreign Key to the Chat Status table. int
defn Definition false A definition holds the structural and behavioral information needed for an application element that is configuarable by the system designer and/or the end user at definition time. Current Footrpints uses a combination of directories, files, tables, and programming code to represent this information. The new FootPrints will provide all of the same information within the definition. The definition can be persisted in a structure that is isolated at the Instance Level. The data for the definition will be stored as Configuration Settings associated with the Definition Version. See the database views v_defn_ver_active, v_cntnr_item_field.
Physical Name Attribute/Column Name Definition Physical Data Type
defn_id Definition Id The automatically generated primary key of the defn table. bigint
defn_name Definition Name The name of the Definition. nvarchar(4000)
dsble_date Disabled Date The date that this instance of Definition is logically deleted and disabled. datetime
defn_guid Definition GUID A Global Unique IDentifier search key for the Definition, composed of letters and numbers. It is computed by the client and typically used in unstructured data. varchar(50)
defn_type_name Definition Type Name The unique string identifier for an instance of Definition Type. This identifier must be kept in sync with programming code that uses an enumeration constant to identify particular values. A scan program is generally used to populate this table. varchar(255)
defn_subtype_id Definition Subtype Id A Foreign Key to the Definition Subtype table. int
tmpl_export_guid Template Export GUID The value of a Definition, stored as a string. VARCHAR(50)
defn_ver Definition Version false A version of a Definition with a version identifier that changes when data changes are made to the template. The definition version will suffice to store the current state of the FootPrints Configuration. A full copy of the definition tree is versioned when a container is published. See the database views v_defn_ver_active, v_cntnr_item_field.
Physical Name Attribute/Column Name Definition Physical Data Type
defn_id Definition Id A Foreign Key to the Definition table. bigint
defn_ver_id Definition Version Id The automatically generated primary key of the defn_ver table. bigint
defn_ver_name Definition Version Name The name of the Definition Version. nvarchar(4000)
defn_ver_status_id Definition Version Status Id A Foreign Key to the Definition Version Status table. int
defn_ver_guid Definition Version GUID A Global Unique IDentifier search key for the Definition Version, composed of letters and numbers. It is computed by the client and typically used in unstructured data. varchar(50)
item Item true true The Item is the abstract class for Issue, Configuration Item, Address Book entry, and other information items that are the main information entities in FootPrints. The Item structure and behavior is defined by its Definition. The Item is namespaced, identified by, and logically stored in the single parent container. It can be referenced in the same manner both inside and outside the container. The Item is the storage model and the implementation for the Item Definition. There are many important specializations of the Item class, and there even more Template definitions of Container/Item that provide an end-user application experience to the End-User. The Item implementation must implement flexible schema in an easy to manage, well engineered, and high performing way. The item can store user-defined and user-named fields defined in its definition. The Item could implement the nice-to-have features such as an inheritance model for Item subtypes, and have the ability to represent collections of subordinate items. The Item data can be imported, exported, or synchronized with external data sources. The Item data can be linked and synchronized with other items in the same Instance.
Physical Name Attribute/Column Name Definition Physical Data Type
item_key Item Key A search key for the Item, composed of letters and numbers. varchar(255)
item_id Item Id The automatically generated primary key of the item table. bigint
cntnr_id Container Id A Foreign Key to the Container table. bigint
item_defn_id Item Definition Id A Foreign Key to the Definition table for an instance of type Definition. bigint
item_defn Item Definition true true The definition of an Item, which includes the Item Name and localizations and the collection of Item Fields. It also includes customizations and localizations of string resources for Item Names, and Item Field names.
Physical Name Attribute/Column Name Definition Physical Data Type
item_table_name Item Table Name The name of the DBMS_Object_Name. It is a database object name, limited to 30 characters in length. varchar(30)
item_defn_id Item Definition Id A Foreign Key to the Definition table for an instance of type Definition. bigint
ticket_alert Ticket Alert false
Physical Name Attribute/Column Name Definition Physical Data Type
ticket_alert_id Ticket Alert Id The automatically generated primary key of the ticket_alert table. bigint
alert_role_type_id Alert Role Type Id The unique identifier for an instance of Alert Role Type. This identifier must be kept in sync with programming code that uses an enumeration or fixed constant to identify particular values. integer
defn_ver_id Definition Version Id A Foreign Key to the Definition Version table. bigint
item_id Item Id A Foreign Key to the Item table. bigint
item_defn_id Item Definition Id A Foreign Key to the Definition table for an instance of type Definition. bigint
cntnr_id Container Id A Foreign Key to the Container table. bigint
wksp_cntnr Workspace Container true true A workspace is the principle architectural structure in Numara FootPrints for storing and tracking information. A Workspace is a separate sub-database or work area within the system with its own fields, forms, options, workflow, settings and users. Most of the behaviour of the Workspace comes from the Container Abstract class, and only things that are specific to the Workspace are implemented here. For Example, Current FootPrints allows a single CMDB to be referenced from a Workspace, and a single Address book, yet these are listed as features for improvement. So convenience methods that get and set Container Group Relationship might be appropriate.

Physical Name Attribute/Column Name Definition Physical Data Type
time_zone_region_name Time Zone Region Name The name of the Time Zone Region. This is 2. The 'primary key' of the java timezone is the string region identifier in English, example 'America/Phoenix'. There is no numeric identifier. As the JRE is updated, or specific classes are updated, the list could change to include new entries, and the detail data behind the regions could change. varchar(255)
cntnr_type_id Container Type Id A Foreign Key to the Container Type table. int
cntnr_id Container Id A Foreign Key to the Container table. bigint