Creating records

If you are authorized, you can create records such as tickets or contacts. New records can be created using the Web interface or via email (if that feature is enabled for your role).

For more information about creating records, see the Related topics.

Related topics

Creating CIs

Creating contact records

Creating solutions

Creating tickets

Creating tickets via email

Creating tickets - Mobile

Creating subtask tickets

Submitting surveys

Updating records

Closing and deleting records