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FootPrints 20.19 ... Getting started Key concepts

Business value

With FootPrints, IT service organizations have the power and information necessary to deliver an exceptional customer experience, while creating unprecedented business value. More specifically, FootPrints is:

  • The easiest solution to own with low cost of ownership
  • The most user friendly and personal solution on the market
  • The best solution for creating visible business value

And, FootPrints can help customers quickly:

  • Personalize the user experience to meet rapidly evolving user expectations
  • Integrate and automate the management of IT services and assets to address user and business needs fast
  • Automate business processes, fast, to drive business value and efficiency
  • Take informed, accurate action, quickly, to remediate and resolve incidents and problems
  • Access IT service information from a mobile device or computer, keeping staff productive and collaborative on the go
  • Install, configure and administer IT services with no programing
  • Access actionable intelligence to enable informed conversations with business leaders
  • Adopt IT service management best practices at a pace that works best for your business

How FootPrints provides value

Drive User Productivity and Effectiveness

Create Visible Value

Articulate IT’s Value to the Business

  • Deliver a positive user experience individualizing the user or agent portal based on role or other criteria
  • Solve user problems rapidly through integrated and automated IT service and asset management
  • Enable users and IT staff to make financially informed decisions by presenting service and asset financial information
  • Easy to own with installation possible within weeks, and configuration and administration that require no programming

  • Empower IT staff productivity & collaboration, regardless of location, leveraging an intuitive, rich mobile client

  • Continuously improve service delivery to create business value and drive IT satisfaction

  •  Understand IT’s business value with comprehensive service analytics

  • Articulate your IT organization's value to the business with out-of-box reports, executive dashboards and automated distribution

  • Consult to improve business productivity leveraging informed, financial based metrics

Related topics

Key concepts

Planning

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Last modified by Winner kumar Jaiswal on Aug 30, 2019
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