Business value

With FootPrints, IT service organizations have the power and information necessary to deliver an exceptional customer experience, while creating unprecedented business value. More specifically, FootPrints is:

  • The easiest solution to own with low cost of ownership
  • The most user friendly and personal solution on the market
  • The best solution for creating visible business value

And, FootPrints can help customers quickly:

  • Personalize the user experience to meet rapidly evolving user expectations
  • Integrate and automate the management of IT services and assets to address user and business needs fast
  • Automate business processes, fast, to drive business value and efficiency
  • Take informed, accurate action, quickly, to remediate and resolve incidents and problems
  • Access IT service information from a mobile device or computer, keeping staff productive and collaborative on the go
  • Install, configure and administer IT services with no programing
  • Access actionable intelligence to enable informed conversations with business leaders
  • Adopt IT service management best practices at a pace that works best for your business

How FootPrints provides value

Drive User Productivity and Effectiveness

Create Visible Value

Articulate IT’s Value to the Business

  • Deliver a positive user experience individualizing the user or agent portal based on role or other criteria
  • Solve user problems rapidly through integrated and automated IT service and asset management
  • Enable users and IT staff to make financially informed decisions by presenting service and asset financial information
  • Easy to own with installation possible within weeks, and configuration and administration that require no programming
  • Empower IT staff productivity & collaboration, regardless of location, leveraging an intuitive, rich mobile client

  • Continuously improve service delivery to create business value and drive IT satisfaction

  •  Understand IT’s business value with comprehensive service analytics
  • Articulate your IT organization's value to the business with out-of-box reports, executive dashboards and automated distribution

  • Consult to improve business productivity leveraging informed, financial based metrics

Related topics

Key concepts


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