Business rules tutorial

You can define business rules to automate parts of your business processes both within workflow processes and outside them. Business rules can be configured for the following items:

• Tickets
• CIs
• Surveys
• Contracts
• Service Level Targets
• Work Targets
• Services
• Solutions

The following video presentation explains Business Rule, types of Business Rules, and demonstrates how to configure them in FootPrints.

For detailed information about the options available for creating business rules, see the Related topics.

Related topics

Types of business rules

Selecting triggers for business rules

Defining criteria for business rules

Defining actions for business rules

Configuring workflow processes

Configuring business rules