Built-in fields
Certain fields are created by the system when containers and items are created. These are called built-in fields.
Note
You can edit built-in fields but you cannot delete them. However, use caution when changing the built-in values as they may be used by the system for background processing. This is especially true for built-in service portfolio fields.
You cannot modify the preconfigured choices for some specific built-in fields. For more information, see About predefined choices for built-in fields.
The tables shown below list the built-in fields with their types, sorted by container.
Note
The Asset Item fields appear only if BMC Client Management (BCM) integration is enabled.
General fields
| Container type | Item | Field name | Field type |
|---|---|---|---|
| Any | All | ID Number | Text |
| Any | All | Created By | Text |
| Any | All | Created On | Date-Time |
| Any | All | Updated By | Text |
| Any | All | Updated On | Date-Time |
Address book fields
Container type | Item | Field name | Field type |
|---|---|---|---|
Address book | Contact | Email Address | Text |
Address book | Contact | First Name | Text |
Address book | Contact | Last Name | Text |
CMDB fields
Container type | Item | Field name | Field type |
|---|---|---|---|
CMDB | CI | Criticality | Single Select |
CMDB | CI | Name | Text |
CMDB | CI | Status | Single Select |
CMDB | CI | Version | Text |
Knowledge base fields
Container type | Item | Field name | Field type |
|---|---|---|---|
Knowledge base | Solution | Popularity | Long |
Knowledge base | Solution | Problem | Text |
Knowledge base | Solution | Resolution | Rich Text |
Knowledge base | Solution | Status | Single Select |
Service portfolios fields
Container type | Item | Field name | Field type |
|---|---|---|---|
Service portfolio | Contract | Description | Rich Text |
Service portfolio | Contract | Name | Text |
Service portfolio | Service | Description | Rich Text |
Service portfolio | Service | Name | Text |
Service portfolio | Service | Request Template | Quick Template |
Service portfolio | Service | Status | Single Select |
Service portfolio | Service level target | Based on Schedule | Work Schedule |
Service portfolio | Service level target | Fulfillment Threshold (%) | Real Number |
Service portfolio | Service level target | Name | Text |
Service portfolio | Service level target | Notification Threshold (%) | Real Number |
Service portfolio | Service level target | Target Type | Single Select |
Service portfolio | Service level target | Target Unit | Single Select |
Service portfolio | Service level target | Target Value | Real Number |
Service portfolio | Service level target | Trigger Date | Single Select |
Service portfolio | Work target | Based on Schedule | Work Schedule |
Service portfolio | Work target | Notification Threshold (%) | Real Number |
Service portfolio | Work target | On Hold Started | Date-Time |
Service portfolio | Work target | On Hold Time | Integer |
Service portfolio | Work target | State | Single Select |
Service portfolio | Work target | Target Date | Date-Time |
Service portfolio | Work target | Target Type | Single Select |
Service portfolio | Work target | Target Unit | Single Select |
Service portfolio | Work target | Target Value | Real Number |
Service portfolio | Work target | Trigger Date | Single Select |
Workspace fields
Container type | Item | Field name | Field type |
|---|---|---|---|
Workspace | Asset | Added By | Text |
Workspace | Asset | Device Id | Text |
Workspace | Asset | Device Manufacturer | Text |
Workspace | Asset | Device Model | Text |
Workspace | Asset | Device Name | Text |
Workspace | Asset | Device User | Text |
Workspace | Asset | Domain/Workgroup | Text |
Workspace | Asset | Drive Capacity | Text |
Workspace | Asset | Free Space | Text |
Workspace | Asset | IP Address | Text |
Workspace | Asset | MAC Address | Text |
Workspace | Asset | Network Adapter | Text |
Workspace | Asset | Operating System | Text |
Workspace | Asset | Operating System Version | Text |
Workspace | Asset | Physical Memory | Text |
Workspace | Asset | Processor | Text |
Workspace | Asset | Purchase Cost of Asset | Real Number |
Workspace | Asset | Service Tag/Serial Number | Text |
Workspace | Asset | Support Provider | Text |
Workspace | Asset | Support Provider Phone | Text |
Workspace | Asset | Total Disk Space | Text |
Workspace | Asset | Total Memory | Text |
Workspace | Asset | Video Controller | Text |
Workspace | Ticket | Assignees | Assignment |
Workspace | Ticket | Description | Rich Text |
Workspace | Ticket | Priority | Single Select |
Workspace | Ticket | Status | Single Select |
| Workspace | Ticket | Short Description | Text |
Workspace | Ticket | Title | Text |
About predefined choices for built-in fields
The system administrators cannot add or edit the predefined choices for the following fields because some features in the FootPrints system depend on the exact choice that is selected:
| Container | Item | Field |
|---|---|---|
| Workspace | Ticket | Global |
| Service Portfolio | Work Target |
|
| Service Level Target |
|
Comments
Log in or register to comment.