Date: Fri, 29 Mar 2024 00:41:04 -0500 (CDT)
Message-ID: <1275131846.29240.1711690864068@bmc1-rhel-confprod1.managed.contegix.com>
Subject: Exported From Confluence
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The following topics describe the updates, limitations and fixes=
available in Service Pack 1 for version 3.0.00 and direct you to the instr=
uctions for downloading and installing the service pack.
Enhancements
The following enhancements are available in this Service Pack:
- Service Pack 1: 3.0.01 is compatible with the following versions:
- Starting with the Service Pack 1, if you are integrating BMC TrueSight =
with BMC Remedy ITSM, note that there is a fundamental change in the way th=
e information is shared between BMC TrueSight and BMC Remedy ITSM. If there=
are any updates to the incident in ITSM, incident information in BMC TrueS=
ight also gets updated. BMC TrueSight pulls this updated incident informati=
on from BMC Remedy ITSM and BMC Remedy OnDemand through a web service at a =
specified time interval.
A new web service called HPD_OutbouboundEventInterface is =
available for this communication. Note that this web service is for interna=
l use only.
For information about specifying the time interval, see Configuring polling interval.=
- Service Pack 1 makes BMC TrueSight IT Data Analytics and BMC TrueSight =
Infrastructure Management integration more effective and efficient. The roo=
t cause of issues identified by IT Data Analytics is sent to BMC TrueSight =
Infrastructure Management, which then sends the event information to BMC Re=
medy IT Service Management (ITSM). This ensures that the events from IT Dat=
a Analytics are routed to the right person or group for resolution. For inf=
ormation about this integration, see https://docs.bmc.com/docs/display/public/proactivenet96/Integrating+wit=
h+BMC+TrueSight+IT+Data+Analytics.
- A new event slot "incident_assignee_group" is now available out of the =
box in BMC TrueSight Infrastructure Management. This slot is used by the BM=
C TrueSight Infrastructure Management operator to know to which group the i=
ncident is assigned to.
Known and Corrected =
issues
For information about the issues that are corrected in this service pack=
, see Known and =
corrected issues.
Downloading the se=
rvice pack
Download the installer file (BMC_Service_Resolution_3.0.01_insta=
ller.zip) from the BMC Electronic Product Download site, or naviga=
te to the installation directory on the CD. For more information, see Downloading the installation file.=
p>
Installing the serv=
ice pack
To install the service pack, you must apply the service pack on constitu=
ent products: BMC TrueSight Infrastructure Management and BMC Remedy IT Ser=
vice Management (ITSM).
For more information, see Installing BMC Service Resolution 3.0.01.
Patch 1 for Service Pack 1: 3.0.01.001
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