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This topic presents some of the Frequently Asked Questions (FAQ)= about upgrading and migrating to Infrastructure Management 10.0.
This section presents some of the FAQs about upgrading the Infrastr= ucture Management Server.
The previous released versions: BMC ProactiveNet 9.5.xx or BMC= ProactiveNet 9.6.xx, or Infrastructure Management 9.6= .xx with the latest service packs applied. For more information, s= ee Preparing for upg= rade.
BMC recommends moving to the latest service packs first; SP1 for B= MC ProactiveNet 9.5.
BMC recommends that the BMC TrueSight Infrastructure Management Se= rver be upgraded first.
Yes, KMs compatible with existing PATROL Agent versions will conti= nue to work.
No. The PATROL Agents have to be upgraded to 9.5 or later. PATROL = Agents 9.5 and later work with Integration Service 10.0.
Yes, the existing license file will work. Contact Customer Support= for obtaining the latest license file.
Yes. BMC recommends that you back up your existing environment bef= ore the upgrade so that the environment can be restored in case of a failur= e.
Yes, this will work without making any changes to database.
In a multi-server deployment, first upgrade the Child Servers foll= owed by the Central Server.
This section presents some of the FAQs about upgrading the Integrat= ion Service.
Yes. Install a fresh 10.0 Integration Service, start upgrading eac= h PATROL Agent, and move it to new Integration Service.
Yes, multiple Integration Services are supported. You can install = a fresh 10.0 Integration Service on the same computer and move the upgraded= PATROL Agents to this Integration Service.
Yes, you can install a new 10.0 Integration Service on a different= computer and move the PATROL Agents to that Integration Service.
Yes, data collection from the remaining Integration Service(s) con= tinues.
Infrastructure Management 10.0 works with Integration Services 9.5= .xx and 9.6.xx with the latest service pack applied.
BMC recommends that you upgrade all the PATROL Agents available un= der the p3 profile. However, if you do not upgrade, a backup of the p3 prof= iles is taken during the upgrade.
Use the pw remote add <Integration Service host>
command to add a remote Integration Service to the 10.0 BMC TrueSight Inf=
rastructure Management Server.
You can install 10.0 Integration Services side-by-side on the same= host or another host, and then upgrade the PATROL Agents and directly conn= ect to them to the 10.0 Integration Services.
This section presents some of the FAQs about upgrading the PATROL A= gent and KMs.
You can upgrade the last two releases (9.0.20 and 9.5) to version 9.6.= p>
The PATROL Agent 9.5.00.02 can connect to the Integration Service 9.6.00= . Earlier releases of Integration Services are supported with the p3Adapter= .
You can upgrade using the Infrastructure Management upgrade installer or= do a silent upgrade.
Upgrade the OS first. After the OS upgrade, upgrade the PATROL Agent.
Yes, unless you use the DENYCFG setting to restrict the existing pconfig= configuration from being overwritten by Central Monitoring Administration.=
The Infrastructure Management Server upgrade will not fail because of fi= le lock issues. If you experience a lock error, follow the steps listed in = the installer screen, click Back, and then click N= ext without closing the installer. If this does not work, close th= e installer, restore the backup, and try upgrading again.
All the discovered instances remain and continue to collect data without= being marked for deletion. All the instances must be converted to streamed= instances from existing polled instances.
Yes. The PATROL Agent is stopped during the upgrade and it is started af= ter the installation is complete.
During the installation, the Do you want to override settings? prompt is displayed. If you select
Yes
, all the configurat=
ions created earlier are removed. If you want to retain your configurations=
and settings, select No
.
Yes. All service packs and hot fixes available at the time of the releas= e are rolled out in the latest releases.
You need to upgrade the KMs in the console also.
BMC recommends that you stop all the PATROL Agents before upgrading to t= he latest version of either the KM or the PATROL Agent.
Yes, you can upgrade using any of these upgrade options.
It is not mandatory but BMC recommends you upgrade the PATROL Agent as w= ell to get the new features provided by the PATROL Agent and to work seamle= ssly with the latest KM.
There will be no impact to the data collection.
The last two major versions are supported in upgrades. For example, the = Windows OS KM can upgrade from the 4.5.00 and 4.6.00 versions.
BMC recommends you take a backup of the existing PATROL Agent directory = and configuration before upgrading to the latest version. If the upgrade fa= ils you can restore the backup.
This section presents some of the FAQs on the features and functionality= of Infrastructure Management 9.6.
Yes. After the Infrastructure Management Server is upgraded to 9.6, data= collection functions even without upgrading the Integration Services and P= ATROL Agents. BMC TrueSight Infrastructure Management Servers 9.6 work with= older Integration Services and PATROL Agents.
Yes. Adapters continue to collect data when the BMC TrueSight Infrastruc= ture Management Server is upgraded and the Integration Service and PATROL A= gent remain on older versions.
No. This information is available in a report for instances = marked for deletion.
Yes, KPI attributes will be consolidated. For more information, see Attributes and In= dicators tab.
Hierarchy related to other adapters continues to be the same. Only the B= MC PATROL monitor types are displayed as flat instead of hierarchical.
Thresholds are consolidated if they are set for attributes and will be d= ifferent for different monitor types.
No. These operations are not possible from the Administration Conso= le in 9.6. Use the pw commands.
Yes. Manual adapters created before an upgrade will continue to work.
Yes. You can create manual adapters for 9.0 or 8.6 Integration Services = that are at the appropriate service pack levels.
Yes. You can edit adap= ters using the Administration Console.
Yes. You can delete a= dapters using the Administration Console.
Set the pronet.apps.agent.patrol.proxy.enabled=3Dfalse
prop=
erty. If the Integration Service for creating the adapter is not added to t=
he BMC TrueSight Infrastructure Management Server before the upgrade, add i=
t using Central Monitoring Administration. In the Administration Console, c=
lick Tools > Import Monitor Types >=
Add Adapter, and create the BMC PATROL adapter.
No. These features do not work if only the BMC TrueSight Infrastructure = Management Server is upgraded. The Integration Services and PATROL Agents m= ust also be upgraded for these features to work.
This section presents some of the FAQs about Oracle single instance.
The existing Oracle database version is supported and= patches are not required.
If you are using the schema and user for the same BMC TrueSight Infrastr= ucture Management Server that you plan to be upgrade, you can use the exist= ing Oracle database user and schema. In general, the upgrade does not ask f= or user and schema details. The upgrade process uses the existing user and = schema.
Oracle 11.2.0.3.0 and 11.2.0.2.0
No. The Oracle client is not required to be on the BMC TrueSight Infrast= ructure Management Server host computer.
The Oracle database must be on a different system. BMC recommends that t= he BMC TrueSight Infrastructure Management Server and the computer in which= the Oracle database is installed be in the same subnet.
Determining whether to upgrade or migrate from a= n earlier version