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This space contains information about the BMC Virtual Agent 8.1 re= lease, which is part of the Remedy = IT Service Management Suite 8.1 release.
Note
BMC Virtual Agent was previously called BMC Chat. The product was origin= ally released as BMC Chat 8.0 and has been renamed in the current release t= o BMC Virtual Agent 8.1.
8.1.02.001, November 7, 2014
=
Patch 1=
for Service Pack 2 (8.1.02.001) is available.
Corrects defects with the new Self Service Portal UI, Support Agent Cons= ole, Chat Alerts, BMC Knowledge Management integration. It also includes th= e Logs Collector, a utility that gathers log files, configuration files, an= d environment information to send to Support.
= For a summary of all announcements, see Release notes and notices.
Version 8.1.02 of BMC Virtual Agent includes the following enhance= ments:
It also corrects issues for the following components:
For complete information about what's new or changed, see <= a href=3D"/docs/display/vagent81/Service+Pack+2%3A+8.1.02">Service Pack 2: = 8.1.02.
Where to start
In the following = list, click the link related to your role to learn more about how to procee= d with this product: