System requirements

All technical prerequisites that must be available before a E-Bonding Runbook for BMC Atrium Orchestrator PoC starts. The installation procedure and architecture are covered by the installation guide.

• (virtual) server for the BMC Atrium Orchestrator (BAO) [Linux (recommended) or Windows Server)]

  • min 4 CPUs, 8 GB RAM, 40 GB HDD
• installled ITSM Suite (7.6.04 or higher)
• Windows Client for Atrium Orchestrator Developer Studio
• Windows Client for Remedy Development Studio
• Windows Client for Remedy Import
• Windows Client for Remedy MidTier
• All clients need access to the corresponding servers (firewall grants)
• The BAO server needs access to the ITSM AR Server (firewall grants)
• Atrium Orchestrator Admin User
• Remedy Admin User
• System-User for BAO Server (e.g. Linux: SSH User)
• Remedy Server Informationen (Hostname, Port)
• FileShare for Attachments. The BAO system user needs read/write permissions to the file share.
• Database-Schema for E-Bonding Runbook-DB (MySQL 5.5 or higher or Oracle 11G or higher)
• Database-User for E-Bonding Runbook-DB