Creating and managing the service catalog
Important
Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.
For more information, see Product announcements.
As an administrator for BMC Helix Digital Workplace, you can populate the service catalog for your organization and configure the application to best suit your needs.
The following table describes the tasks that you can perform to populate the service catalog:
| Action | Console used | Reference |
|---|---|---|
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources. | Admin | Setting up sections in the Catalog |
Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Helix Digital Workplace console. | Admin | Configuration example of replacing the Request Entry Console in BMC Service Request Management |
Display items such as services and knowledge articles from BMC Service Request Management in BMC Helix Digital Workplace. | Admin | Service requests from BMC Service Request Management |
Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management. | Admin Catalog | Setting up surveys |
| ||
Create an enhanced service catalog by passing information from a service request to an external system. | Catalog | Connecting your catalog to external systems |
Review the process of creating an enhanced catalog and publishing it to BMC Helix Digital Workplace. | Catalog | Enhanced service catalog process overview |
Create enhanced catalog items:
| Catalog | Building enhanced service catalogs |
| Configure virtual marketplaces to entitle enhanced catalog items to end users. | Catalog | Entitling end users to services, bundles, and banners |
Create promotional banners and configure them to be displayed. | Catalog | Creating promotional banners |
Check the status of enhanced service requests in the BMC Helix Digital Workplace Catalog console. | Catalog | Reviewing the status of service requests |
Tip
Find common questions on catalog workflows and links to the best resource for each at
BEST FAQ on BMC Helix Digital Workplace on catalog workflows
Comments
Log in or register to comment.