Creating and managing the service catalog
Starting with the 21.3.02 patch, BMC announces changes related to the availability of BMC Service Request Management that might affect your use of BMC Helix Digital Workplace.
For more information, see Deprecated and discontinued features.
BMC Helix Digital Workplace Catalog presents services from multiple lines of business such as IT, HR, and Facilities in a single catalog. As a Catalog administrator, you set up your catalog by creating services, bundles, banners, workflows, and other supporting components for a seamless resolution of the service requests.
Before you begin
As a Catalog administrator, ensure you refer to the common questions such as how to create workflows in BMC Helix Digital Workplace Catalog, how to submit a service request using BMC Helix Digital Workplace Catalog REST API, how to simplify string building in BMC Helix Digital Workplace Catalog, and so on at .
The following table describes the tasks that you can perform to populate the service catalog:
Create groups based on different criteria, and add services and articles to these groups. You can populate the Catalog from various sources.
|Setting up sections in the Catalog
Study an example of replacing the Request Entry Console in BMC Service Request Management with the BMC Helix Digital Workplace console.
|Configuration example of replacing the Request Entry Console in BMC Service Request Management
Display items such as services and knowledge articles from BMC Service Request Management in BMC Helix Digital Workplace.
|Service requests from BMC Service Request Management
Create satisfaction surveys to provide feedback for completed IT requests from BMC Service Request Management and HR requests from BMC HR Case Management.
|Setting up surveys
The following capabilities are available with BMC Helix Digital Workplace Advanced
Create an enhanced service catalog by passing information from a service request to an external system.
|Connecting your catalog to external systems
Review the process of creating an enhanced catalog and publishing it to BMC Helix Digital Workplace.
|Enhanced service catalog process overview
Create enhanced catalog items:
|Building enhanced service catalogs
|Configure virtual marketplaces to entitle enhanced catalog items to end users.
|Entitling end users to services, bundles, and banners
Create promotional banners and configure them to be displayed.
|Creating promotional banners
Check the status of enhanced service requests in the BMC Helix Digital Workplace Catalog console.
|Reviewing the status of service requests