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1. Re: Checking the compatibility matrix for system requirements and supported configurations

   Hi, I can't find Atrium SSO in your online compatibility matrix. Regards Stefan
   BMC Atrium Single Sign-On 8.1 / … / Checking the compatibility matrix for system requirements and supported configurations • Mar 18, 2014

2. Re: Providing access to people records of other companies

   Hi, how is the behavior after step 8 (activation these settings), especially when adding new people to customer company.? Has a support staff from support company automatically access to this new people record? Best Regards Stefan    
   Remedy IT Service Management Suite 8.1 / … / Providing access to people records of other companies • Apr 02, 2014

3. Re: Checking the compatibility matrix for system requirements and supported configurations

   Hi Abhay, perfect, I got the information. Thank you very much and have a nice day! Stefan
   BMC Atrium Single Sign-On 8.1 / … / Checking the compatibility matrix for system requirements and supported configurations • Mar 18, 2014

4. Re: Creating support groups

   Hi, the note is not complete, you can create support groups also for service provider companies. Regards Stefan
   Remedy IT Service Management Suite 8.1 / … / Creating support groups • Apr 03, 2014

5. Re: Recording additional investigation information

   Can you explain the idea behind "target date" as a required field, please. Are there dependencies to ...? For me it seems too similar to priority to be a required field. Thanks Stefan
   Remedy Service Desk 8.1 / … / Recording additional investigation information • Aug 18, 2014

6. Re: Setting a time zone

   The form shows another option "daylight saving time". Can you explain the system use of this option, please. Stefan
   Remedy IT Service Management Suite 8.1 / … / Setting a time zone • Sep 17, 2014

7. Re: Known and corrected issues

   It would be helpful if I could filter the information for a specific version... Actually I want to know what is fixed in version 8.1.02.001. I have to check several sites (ar, core, suite) with several sub sites or jump from table to table.
   Remedy IT Service Management Suite 8.1 / … / Known and corrected issues • Nov 21, 2014

8. Re: Known and corrected issues

   Hi Bruce, thanks for your support. It helps a bit. A complete list for a patch or sp would be much better for us to check against our open issues or for information only. In this form I have no chance to collect this information for our admins. I can't print only the relevant rows...
   Remedy IT Service Management Suite 8.1 / … / Known and corrected issues • Nov 26, 2014

9. Re: Setting a time zone

   The form shows another option "daylight saving time". Can you explain the system use of this option, please.
   Remedy IT Service Management Suite 8.1 / … / Setting a time zone • Feb 09, 2015

10. Re: Setting a time zone

    Bruce, thanks a lot, it helps.
    Remedy IT Service Management Suite 8.1 / … / Setting a time zone • Feb 12, 2015