Setting up notifications and alerts
Administrators can set up notifications and alerts for agents and users. These notifications could be about live agent requests, initiation of chat sessions, or service messages and warning for the users. The notifications and alerts can be received on mail, IM, or chats.
The following topics are included:
- Installing and configuring the Chat Alerts application
- Defining mail notification settings
- Defining chat notification settings
- Creating service alerts
- Enabling CNS Proxy Pass
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