Administering
Administrators configure some components of BMC Virtual Chat by using the Virtual Chat Administration Console. This console contains options in the left navigation pane that administrators use to define system settings, including service alerts and virtual agent queries; create tools for agents, such as question scripts and quick text; and set agent assignments. When you open the Virtual Chat Administration Console, the Chat Server Settings pane (under General Settings) appears by default.
Self Service Portal configuration
Monitoring and reports
Chat server configuration
Support Agent Console configuration
Integration tasks
To configure integrations, see Integrating.
Notifications and alerts
Related topics
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