Updating field IDs for upgrades

If you are upgrading and have already installed and configured the BMC IT Service Management integration with BMC Virtual Agent, you must update the field IDs in the HPD:IncidentInterface_Create and HPD:Help Desk forms.

For server groups, perform the following procedures on the primary administration server. 

1. On the AR System server, locate the vaidchanges.txt file in the BMCVirtualAgentInstallDirectory\VirualAgentComponents\workflow\virtualagent\en\ directory.

2. From a command window, run the archgID utility using the following syntax:
   
   pathOfARSystemFolder\archgid -x nameOfServer -t tcpPort -u userName -p password -c 10003 -F pathOfInputFile > pathOfLogFile
   
   Windows example: "C:\Program Files\BMC Software\ARSystem\archgid" -x calbroarserver -t tcpPort  -u Allen -p allenpassword -c 10003 -F "C:\Program Files\BMC Software\BMCVirtualAgent\VirualAgentComponents\workflow\virtualagent\en\vaidchanges.txt" > c:\temp\log.txt
   
   Linux example: "/opt/bmc/ARSystem/bin/archgid" -x name of server -t tcpPort -u user name -p password -c 10003 -F pathOfInputFile > pathOfLogFile"/opt/bmc/BMCVirtualAgent/VirualAgentComponents/workflow/virtualagent/en/vaidchanges.txt" 
   
   This update can several minutes depending your environment. 

3. Continue to Importing the workflow.