If you are upgrading and have already installed and configured the BMC IT Service Management integration with BMC Virtual Agent, you must update the field IDs in the HPD:IncidentInterface_Create and HPD:Help Desk forms.
Note
If you have a new installation and have not configured the BMC IT Service Management integration, see Modifying existing forms and workflows for new installations.
For server groups, perform the following procedures on the primary administration server.
archgID
utility (Version 8.1.01 and later):From a command window, run the archgID
utility using the following syntax:
pathOfARSystemFolder\archgid -x nameOfServer -t tcpPort -u userName -p password -c 10003 -F pathOfInputFile > pathOfLogFile
Windows example: "C:\Program Files\BMC Software\ARSystem\archgid" -x calbroarserver -t tcpPort -u Allen -p allenpassword -c 10003 -F "C:\Program Files\BMC Software\BMCVirtualAgent\VirualAgentComponents\workflow\virtualagent\en\vaidchanges.txt" > c:\temp\log.txt
Linux example: "/opt/bmc/ARSystem/bin/archgid" -x name of server -t tcpPort -u user name -p password -c 10003 -F pathOfInputFile > pathOfLogFile"/opt/bmc/BMCVirtualAgent/VirualAgentComponents/workflow/virtualagent/en/vaidchanges.txt"
This update can several minutes depending your environment.
2 Comments
Juhi Saraf
Gary Beason