BMC Virtual Agent enables you to configure integration points with BMC Remedy ITSM based on certain chat session events. For example, you might want to create an incident ticket when a support agent closes a chat session. Or, you might want to display user contact information to the support agent when a user requests a live agent. Integration points are administered in the Integrations section of the Virtual Agent Administration Console:
This section includes the following topics:
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks