BMC Knowledge Management is a framework for creating, publishing, reviewing, and searching IT knowledge articles. You can integrate BMC Virtual Agent with BMC Knowledge Management so that your support agents have access to a knowledge base of easy-to-find solutions and your self-service users can resolve issues on their own.
This section describes the steps that you must perform to integrate BMC Virtual Agent with BMC Knowledge Management.
- Configuring the BMC Knowledge Management form list
- Configuring the BMC Remedy AR System server for BMC Knowledge Management
- Configuring the BMC Knowledge Management Virtual Agent Queries
- Configuring the BMC Remedy ITSM server for BMC Knowledge Management
- Refreshing the registered servlets
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks