This animated video shows you how BMC Virtual Agent and various IT service management departments work together to support the customer.
The content of the animation can be used by a wide range of people, including:
Joe is drafting an important presentation for the director of his department. He needs to know how a feature of the application he is using works. Follow Joe and his question on their journey through the IT service management system.
4 Comments
Victoria Dunn
Bruce Cane
Govind M
video not available
Bruce Cane
Hi Govind, I'm sorry that you were not able to view the video. Can you be a little bit more specific about the circumstances so that I can try to help you to watch it? What browser were you using, what exactly happened when you tried to view it ... and so on. Currently, I can see the video, so there must be a problem with the delivery mechanism.