Unable to access the product on Chrome or Microsoft Edge browsers

On the Windows platform, if you use the Chrome or Microsoft Edge browser to access TrueSight Smart Reporting - Platform, you might encounter an error, or the screen might become unresponsive. This is an inconsistent issue, and occurs because the self-signed certificate is incompatible with Chrome or Microsoft Edge. You must create and import private certificates on Chrome and Microsoft Edge to resolve this issue. 

See Implementing private certificates in TrueSight Smart Reporting - Platform for information about creating and importing private certificates.