Downloading the installation files
The tables in the sections below list the installation files to download according to the instructions in To download the files.
Download TrueSight Server Automation 20.02
The video at right demonstrates how to use the BMC Electronic Product Download site to download software purchased from BMC.
To download the files
The product files that you download from the BMC Software Electronic Product Distribution (EPD) website might contain some or all of the patches listed on a product's Customer Support web page. If the EPD page shows that a patch is included in a file you downloaded, you do not need to obtain that patch separately.
To download files:
Create a directory in which to place the downloaded files.
Note
On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.
At the login prompt, enter your user ID and password, and click Sign In.
On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
On the Product or Patches tab, select the files that you want to download.
Select the files you want to download. See Installation programs for TrueSight Server Automation.
Click Download (FTP).
The selected items are placed in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.Tip
You can also click on a download file and be prompted to save it.
Unified product installer files
The Unified product installer is supported only for the 64-bit Red Hat Enterprise Linux (RHEL) and 64-bit Microsoft Windows platforms.
| Item to download | Name of downloaded file |
|---|---|
TrueSight Server Automation for <platform> [x64] Download and extract the package appropriate for the operating system level and hardware platform in a temporary location. The package contains the unified product installation program files. To begin installation, run the setup file provided in this zip package. | TSSA<version>-<platform>64.zip For example:
|
RSCD Agent for all platforms: Contains RSCD agent installers for all platforms. The unified product installer uses the RSCD installers while installing or upgrading TrueSight Server Automation in your environment. Ensure that you extract the RSCDAgent.zip file and copy the rscd folder under <temporary location>/files/installer/ before running the unified product installer. | TSSA<version>-RSCDAgents.zip For example: TSSA2002-RSCDAgents.zip |
Individual component installer files
Various product installers are provided in several zipped packages, to enable you to manually install individual components, rather than using the unified product installer.
For details about the specific installation programs required for each platform, see Installation programs for TrueSight Server Automation.
Note
Installation files use the following naming convention: <component><version>-<platform>.<fileType> (for example TSSA2002-SOL10-SPARC.sh). For service packs and patches, the <version> also includes the service pack or patch number (for example, TSSACONSOLE2002-WIN64.exe).
Main product package, TSSA<version>-<platform>.zip
Multiple product components are included in the main package, TSSA<version>-<platform>.zip.
The following figure shows the directory structure of the main product package.
The following table lists these components:
| Component and file name convention | Description |
|---|---|
Application Server installation file appropriate for the operating system level and hardware platform. | Installation program for the TrueSight Server Automation Application Server. The installer for the Application Server is located in the <installer path>\TSSA<version>-<platform>\Disk1\files\installers\appserver_<Architecture> directory. Note: The Application Server installer on UNIX and Linux platforms also includes the installer for the PXE/TFTP server and the RSCD agent. |
TrueSight Server Automation Console client for <operatingSystem>\<platform> | Installation file for the TrueSight Server Automation console. The installer for the RCP client is located in the <installer path>\TSSA<version>-<platform>\Disk1\files\installers\rcp directory. Note: The TSSACONSOLE2002-WIN64.exe is also available in the Linux 64-bit bundle (TSSA2002-LIN64.zip). From version 8.6.01 and later, the RCP client installer file for Linux x64 is only available from the Windows 32-bit bundle (TSSA<version>-WIN32.zip). |
db_scripts | This file provides the database setup scripts you need to set up the database schema before installing TrueSight Server Automation and to upgrade data to the current release. The file is included when you download TrueSight Server Automation from the BMC Electronic Product Distribution (EPD) website. TrueSight Server Automation documentation refers to this file as db_scripts. The following example shows the portion of the directory structure that applies to a data upgrade.  |
Provisioning Files | Files required for provisioning. Note: The Windows platform zips also include the .exe file for Provisioning PXE/TFTP Manager for Microsoft Window |
Patch Downloaders | Patch downloaders for various operating systems, used by TrueSight Server Automation to build offline repositories for Patch Management functionality. The downloader utility package is located in the <installer path>\TSSA<version>-<platform>64\Disk1\files\installers\other_files directory. |
| Server Automation Compliance Content Content<version>-<platform>.bin | Content installer for DISA, SOX, PCI, HIPAA. Includes various Component Templates and remediation packages for performing compliance and remediation in a specific environment. |
TrueSight Server Automation Chef tool kit support | Set of scripts that you can use to execute Chef cookbooks on the TrueSight Server Automation targets by using the TrueSight Server Automation deployment capabilities and Chef-solo. |
PXE server installer file | Separate PXE server installation file for Windows x86 and x64. |
Additional component zip files
The following components are packaged in separate zip files. Each zip package in the following table contains the files for all the different platforms:
| File name | Component and description (EPD link text in bold) |
|---|---|
| TSSA<version>-RSCDAgents.zip | RSCD Agent bulk installer For example, TSSA2002-RSCDAgents.zip TSSA <version> RSCD Agent for all platforms (AIX, VMware ESX, HP-UX, Linux, Solaris, Ubuntu, Windows) |
| TSSA<version>-NSHBundle.zip | Network Shell for All Platforms For example, TSSA2002-NSHBundle.zip Contains the installation program for TrueSight Server Automation's cross-platform shell with full scripting capability |
TPS_TSSA<version>.zip | Third Party Open Source Software For example, TPS_TSSA_20_02.zip Contains Third Party software supplementary materials. |
Checksum files:
| TrueSight Server Automation md5 checksum and SHA-256 checksum (sha256sum) for the major zip files on the EPD. |
Yellowfin components for the Live Reporting dashboard | Yellowfin components that are required for setting up the Live Reporting dashboard. For a fresh installation, install TSSA_LiveReportingInstaller.exe and TSSA_LiveReportingInstaller.bin for Linux and Windows platform. Upgrade is not supported. For more information, see Installing and configuring Live reporting. |
TrueSight Server Automation Optional components - TSSA<version>-Optional.zip
This package contains components that are not required for a basic TrueSight Server Automation installation:
| Component and file name convention | Description |
|---|---|
RSCD Agent - standalone installers | Individual TrueSight Server Automation RSCD Agent files for Linux, Solaris, and AIX platforms. |
| SMARTHUB<version>-LIN64.zip | TrueSight Server Automation Smart Hub for Linux 64-bit systems For example, SMARTHUB2002-LIN64.zip |
| SMARTHUB<version>-WIN64.zip | TrueSight Server Automation Smart Hub for Windows 64-bit systems For example, SMARTHUB2002-WIN64.zip |
| AIX_Multibos_Scripts.zip | AIX_Multibos_Scripts file contains the following NSH job scripts:
|
TSSA-SOL11-Patch-Solution-<version>.zip | Script-based solution for the management of Solaris 11 patches. This package contains scripts for updating the Solaris 11 patch repository and performing a Solaris 11 patch analysis. For more information, see How to perform script-based patch analysis for Solaris 11. |
Vendor Patch Content TSSA-serverautomation-patch-content-v<version>.zip | Vendor Patch Content sets up customized Network Shell scripts to integrate with the Software Assistant (an industry-standard patch analysis tool) to perform the actions necessary to analyze, download, and package patches for the HP-UX and CentOS platforms, and provide all other assets needed to run patch analysis. |
TrueSight Server Automation Integration for CMDB ( Formerly known as BMC Atrium Integration) | TrueSight Server Automation Integration for CMDB Integration files:
Note:Before running the TrueSight Server Automation Integration for CMDB installer on a Linux system, ensure that the libstdc++.so.5 library is present. This library is required by the native RIK process used by TrueSight Server Automation Integration for CMDBinstaller. For a complete list of dependency libraries, review the following topic in the BMC Remedy ITSM Suite 9.0 Deployment online documentation: This is not applicable for TrueSight Server Automation 8.9.02. Ensure that you use BLAtrium 8.9.0 installer for integrating TrueSight Server Automation 8.9.02 with ITSM Stack 9.1 Service Pack 4 + hotfix. BLAtrium 8.9.00 installer can be downloaded from the TrueSight Server Automation 8.9 BMC Electronic Product Download site location. |
Where to go from here
Carefully review the system requirements for your platform before performing the installation or upgrade. For more information and instructions, see the following topics:
- For detailed installation instructions, see Installing individual components or Installing using the unified product installer.
- For additional upgrade information, see Upgrading using individual component installers or Upgrading on Windows using the unified product installer.
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