When an admin user attempts to log into the Presentation Server, an error message "You are not authorized to use this system" is displayed. The TrueSight.log file under the \BMC Software\TrueSightPServer\truesightpserver\log\ folder path contains an exception that indicates the authorization profile is missing for the user. This problem could occur when an admin, LDAP user, or custom authorization profile is either missing or deleted from the database.
For adding a missing custom authorization profile, you must create a new authorization profile from the TrueSight console.
Perform the following procedure to add the missing authorization profile of an admin user to the user group:
Update usergroup set authProfile_id='f1411589-954c-4b90-9b59-cf2c2421b4e9' where id = '70a778fe-4b16-4ac7-a9c5-6100d3f03d8f'; for 'Administrators' group
Restart the Presentation Server.