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The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.


 The TrueSight Presentation Server supports integrations to other products, high availability, and disaster recovery. User management and multitenancy support is enabled through integrated system authentication with Atrium Single Sign-On.

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Network ports (Operations Management)

Ports and protocols (Capacity Optimization)

TrueSight Presentation Server core service

The core service is the main server process that communicates with the data providers and datastore functions. Apache Tomcat is embedded in the core service. The core service includes these services and functions:

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  • Cache service
  • Persistence service
  • Event Management service
  • Role-based access control (RBAC)
  • User and tenant management
  • Application Model
  • Group management

For information about restarting services, see Starting and stopping the Presentation Server services.

TrueSight Presentation Server structure

The following diagram illustrates the relationship of the TrueSight Presentation Server functions.



The application layer consists of all the functions that are displayed in the TrueSight console and the Application Programming Interface (APIs) that communicate with the platform layer APIs.
platformThe platform layer consists of functions such as messaging, Representational State Transfer (REST) web services, role-based access control (RBAC), logging, clustering for high availability, and other core functions that make up the Presentation Server.

The datastore layer functions include data caching and data persistence:

  • Data caching - The Presentation Server uses Infinispan as the caching service for caching the entities created in the TrueSight console and the entities received from the data providers, such as Meta (managed object definition), managed objects, devices, events from the cell, and groups. 

  • Data persistence - The Presentation Server utilizes the following software to store and persist information:

    • PostgreSQL Server - Stores information such as data provider servers, devices, groups, application model entities and relationships, and entities such as PATROL Agents, and Integration Service hosts and clusters.

    • Elasticsearch with Lucene - Persists and searches the events received from the data providers.


Supported integrations with TrueSight Operations Management

The following table lists the TrueSight Operations Management components supported with the current and earlier versions of TrueSight Presentation Server:

TrueSight Operations Management componentsPresentation Server 10.7Presentation Server 10.5Presentation Server 10.1Presentation Server 10.0
TrueSight Infrastructure Management













TrueSight App Visibility Manager10.710.510.110.0
TrueSight IT Data Analytics








1 For the agent graph feature in the TrueSight console to work, the Infrastructure Management server version 10.0 must have the 10.0.500 update applied or it must be upgraded to the next higher version.

Supported integration with TrueSight Capacity Optimization

The following table lists the TrueSight Capacity Optimization versions supported with the current and earlier versions of TrueSight Presentation Server:

TrueSight productPresentation Server 10.7Presentation Server 10.5Presentation Server 10.1Presentation Server 10.0
TrueSight Capacity Optimization10.7




Supported integrations with other BMC products

The following table lists the integrations with other BMC products supported with this release of the Presentation Server.

BMC Atrium Single Sign-On

9.0 Patch 1, 9.0 Patch 2

Note: If you have Atrium Single Sign-On version 9.0 installed, you must apply 9.0 Patch 1 or later for seamless integration with the Presentation Server. Before proceeding with the patch installation, stop the Presentation Server and back up Atrium Single Sign-On.

BMC Server Automation

8.5, 8.6, 8.7, 8.8, 8.9

BMC Change Management

8.1, 8.1 SP1, 8.1 SP2, 9.0, 9.0 SP1, 9.1, 9.1 SP2

BMC Service Resolution

3.0, 3.0.01, 3.5, 3.5 Patch 1

Integrated system authentication with Atrium Single Sign-On

For system authentication and tenant administration, the Presentation Server utilizes Atrium Single Sign-On. Atrium Single Sign-On is an authentication system that supports many authentication protocols and provides single sign-on and single sign-off for users of BMC products. Atrium Single Sign-On allows users to present credentials only once for authentication and subsequently be authenticated automatically by every BMC product that is integrated into the system. Atrium Single Sign-On supports authentication with traditional systems such as LDAP or Active Directory. For complete information about Atrium Single Sign-On, see  BMC Atrium Single Sign-On 9.0.

For more information about integrating BMC products with the Presentation Server, see Configuring component products in the Presentation Server.