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A java.lang.IllegalStateException: Queue full error message is displayed in the TrueSight.log file.

This issue might occur when the queue size is exceeded during a sync operation between the Presentation Server and Infrastructure Management server.

To resolve this issue, perform the following steps:

  1. Open a command prompt window and go to the InstalledDirectory\TrueSightPServer\truesightpserver\bin directory.
  2. Run the following command to set the message queue size to 1000. The default is 500.
    tssh properties set messageQueueSize 1000
  3. Run the following command to apply the updated setting:
    tssh properties reload