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By default, the Presentation Server uses the secure mode (HTTPS) mode for access.


The TrueOps mobile app requires the HTTPS mode for access. If you configure the Presentation Server for HTTP mode, you cannot use the TrueOps mobile app.

To configure the Presentation Server for non-secure (HTTP) mode, perform the following steps:

  1. In a text editor, edit the <Presentation Server installation directory>\truesightpserver\modules\tomcat\conf\web.xml file.
    1. Comment out the security-constraint section so that it reads as follows:




                  <web-resource-name>Secure context</web-resource-name>









  2. In a text editor, edit the <Presentation Server installation directory>\truesightpserver\modules\tomcat\conf\server.xml file.
    1. Modify the following line:

      <Connector connectionTimeout="20000" enableLookups="false" port="80" protocol="HTTP/1.1" redirectPort="443"/>

      Remove the redirectPort information so that it reads as follows:

      <Connector connectionTimeout="20000" enableLookups="false" port="80" protocol="HTTP/1.1" />


      The default port for Windows is 80 and Linux is 8080. If you specified a custom port during installation, enter that port number instead.

    2. Comment out the following line so that it reads as follows:


      <Connector SSLEnabled="true" clientAuth="false" keystoreFile="<installation directory>/truesightpserver/conf/secure/loginvault.ks" keystorePass="changeit" maxThreads="150" port="443" protocol="org.apache.coyote.http11.Http11Protocol" scheme="https" secure="true" sslProtocol="TLS"/>



  3. From the <Presentation Server installation directory>\truesightpserver\truesightpserver\bin folder, use a command prompt to run the following command:

    tssh properties set tspsPreferredWebServiceProtocol http


  4. Restart the Presentation Server. 
  5. On each Infrastructure Management server connected to the Presentation Server, add the following property to the <Infrastructure Management installation directory>\pw\custom\conf\pronet.conf file:
  6. Restart each Infrastructure Management server that you changed.