Performing event operations

Event operations change the status, priority, or ownership of an event. Your user role determines the event operations that you can perform.

This topic provides the following information about event operations:

The following table describes the basic event operations and results:

Event operation	Description	Result
Acknowledge Event	Recognizes the existence of an open event.	Event is in the acknowledged state.
Assign To	Assigns ownership of an open, acknowledged, or assigned event to yourself or another person in the same account.	Event is in the assigned state.
Close	Ignores the event in calculating status and disables any further event operation. You can close an open, assigned, or acknowledged event.	Event is in the closed state.
Decline Ownership	Removes ownership of an event in the assigned state.	Event returns to the acknowledged state.
Set Priority	Assigns a priority level to the event.	Event is in the assigned priority level.
Take Ownership	Assigns ownership of an open or acknowledged event to yourself.	Event is in the assigned state.
Unacknowledge Event	Changes a previously acknowledged event back to the open state.	Event returns to the open state.

To perform event operations on multiple events

Use the check box, Ctrl-click (multiple, non-continuous events), or Shift-click (multiple, continuous events) to select events. Use the event action menu to perform an event operation. To customize the number of multiple events to perform event operations on, see Customizing the Events page.

Tip

Enable the check box for events when you are using a mobile device to access the Operations Management console. See Customizing the Events page.

Note

Although all the event operations that are available to your user role are available when you select two or more events in the event list, an operation is performed only on the selected events whose status makes the operation valid. If the operation is not valid for some selected events, a warning box reports the internal IDs of those events and the reason that the operation is not valid. Click OK to execute the event operation on the applicable events, if any.

To acknowledge an event

From the event list, select one or more open events.
From the event action menu, select Acknowledge Event.
If a confirmation window appears, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that you have acknowledged the event.

To take ownership of an event

From the event list, select one or more open or acknowledged events.
From the event action menu, select Take Ownership.
If a confirmation window appears, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that you have taken ownership of the event.

To decline ownership of an event

From the event list, select one or more events that you own.
From the event action menu, select Decline Ownership.
You can decline an event only if you are the owner of that event.
If a confirmation window appears, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that you have acknowledged the event.

To close an event

From the event list, select one or more open, assigned, or acknowledged events.
From the event action menu, select Close Event.
If a confirmation window appears, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that you have closed the event.

You cannot close an abnormality event.

When you close an alarm event, it can take up to 2 minutes for the status to change.

To assign an event

From the event list, select one or more events.
From the event action menu, select Assign Event...
Select a user to assign the event or events to, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that you have assigned the event.

To set the priority of an event

From the event list, select one or more open, assigned, or acknowledged events.
From the event action menu, select Set Event Priority...
Select the priority to assign to the event or events, optionally enter any notes for the event and click OK.
The priority icon and text is updated to reflect the newly-assigned priority.

To unacknowledge an event

From the event list, select one or more acknowledged events.
From the event action menu, select Unacknowledge Event.
If a confirmation window appears, optionally enter any notes for the event and click OK.
The icon appears in the event status column to indicate that the event is in the open state.

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