System requirements

Before you install the product, ensure that your environment meets the hardware and software requirements listed in the following topics:

To get complete compatibility information, use the BMC Product Compatibility Utility Open link .

Note

To access the product compatibility information on the Customer Support website, you must have a Support ID.

System requirements for TrueSight Orchestration – Classic mode

In a classic mode, you deploy the product on servers (physical or virtual).

You must allocate sufficient resources to a component that is running on a virtual machine. Ensure that is the only product running on its host computer.

The following table lists the system requirements for the components.

Component	Application memory (Java Heap)¹	Number of processors (quad core or better)	Runtime disk space requirements	Installation disk space requirements
Repository	2 GB	1	40 GB	100 MB
CDP	8 GB²	2	40 GB	140 MB
AP	8 GB²	2	40 GB	140 MB
LAP	4 GB	2	40 GB	100 MB
HA-CDP	8 GB²	2	40 GB	140 MB
Development Studio	2 GB	2	20 GB	300 MB
Operator Control Panel	1 GB	1	1 GB	100 MB
Dashboards	4 GB	2	40 GB	100 MB

1 Add the application memory noted to the operating system memory in accordance with the operating system vendor recommendations.

Notes

Application memory is different than the physical RAM required for the server. Application memory is the amount of memory applications can use out of the total available physical memory on the server.
Since consumes no more than 50 percent of the server memory, BMC recommends that if a server has an 8GB CDP, that server must have at least 16GB total memory.
For optimal performance, BMC Software recommends that you use a 64-bit operating system. You can configure an LAP to run on a 32-bit operating system, but the allocated memory is limited to 1.5 GB.

2.a If your environment runs with high concurrent volumes and workflow complexities, increase the recommended application memory by a factor of 2x or 3x: from 8GB to 16GB or 24GB; from 4GB to 8GB or 12GB.

2.b As the total size of the activated modules in your environment increases, you may need to increase the application memory by 2x: from 8GB to 16GB.

Note

These recommendations are for production environments. Development grids may only require half the application memory documented above.

By default, the memory settings (-Xmx and -Xms parameters) for Platform components is set to minimal required to start the applications. For QA and production environments, BMC recommends that you specify the memory size values as per the application memory settings specified in the earlier table.

Supported browsers

The following table lists the web browsers supported by Platform.

Browser

Version

Google Chrome

77 (64-bit)

Validated against the version at the time of the release

Microsoft Edge

Latest version

Mozilla Firefox

Latest version

Supported operating systems

The following table lists the supported operating systems for Platform server components.

Platform component	Supported OS	Supported versions	Hardware
servers (Classic deployment) (Includes the repository and peers such as CDP, AP, LAP, and HA-CDP)	Red Hat Enterprise Linux	8.2 7.9 7 6.x	x86_64
	Microsoft Windows Server	2019 Standard 2016 Standard	x64
	SUSE Linux Enterprise Server	15 SP2	64-bit

The following table lists the supported operating systems for Development Studio.

component	OS	Version	Hardware
Development Studio	Microsoft Windows Server	2019 2016	x64
Development Studio	Microsoft Windows	10 Enterprise	x86_64

Supported databases for platform metrics

The following table lists the supported databases for Platform metrics.

Database	Architecture
Microsoft SQL Server 2019	64-bit
Microsoft SQL Server 2017	64-bit
Microsoft SQL Server 2016	64-bit
MySQL 5.7	64-bit
Oracle 19c	64-bit
Oracle 19c RAC NEW IN 20.02.01 Oracle Exadata supported on Enterprise Edition (Extreme Performance and High Performance)	64-bit
PostgreSQL 9.x	64-bit

Supported external databases for the repository

You can configure the repository with the following supported external databases:

MySQL
Oracle
DB2
Microsoft SQL Server

Java requirements

Platform uses AdoptOpenJRE8u202. BMC recommends that you upgrade to the latest platform version to get all the available fixes and security updates.

Authentication requirements

Remedy Single Sign-On (external or embedded) is the authentication tool that must be installed and configured with TrueSight Orchestration .

The following versions are supported:

Remedy SSO (external)

20.02
19.08
19.05
19.02
18.11
18.08
18.05
18.02
9.1.03

Remedy SSO (embedded)

Note: Installed with platform components

20.02

Implementing system parameters in standard environments

To implement the parameters from the preceding table in a single-server demonstration/POC environment, you must provide:

6-8 GB for the repository, CDP, and Operator Control Panel
2 CPUs
10 GB of runtime disk space allocated to

To implement the parameters from the preceding table in a two-server production environment, you must provide:

Server 1: 2 GB, 1 CPU, 40 GB disk space allocated to the repository
Server 2: 8 GB, 2 CPUs, 40 GB disk space allocated to a CDP and Operator Control Panel

How log files affect disk space

During runtime, each component creates at least one log file set, the size of which depends on your configuration. The CDP, AP, and Development Studio can also be configured to create a second log file set.

An individual log file can retain up to 4 MB of data. Upon reaching the maximum log size, the active log file is archived and a new active log is created. A standard log set might contain one active log and up to nine archive log files, each requiring 40 MB of disk space.