Reset Cache operation

The Reset Cache operation clears the adapter's cache of BMC Remedy Action Request (AR) System schema metadata. This action is done by clearing the current schema metadata and reloading new schema metadata from BMC Remedy AR System for the schemas specified in the adapter configuration. This action should be done on a regular schedule to ensure that updated BMC Remedy AR System schema data is being used in TrueSight Orchestration.

Note

The Reset Cache operation does not require XML text in the adapter Data field on the Properties tab for the Call Adapter Activity.

The following table describes the input element for the Reset Cache operation:

Input element for the Reset Cache operation

Element	Description	Required
`<adapter name>`	Specifies the name of the adapter in the adapter configuration that is used to execute the operation Default value: ARSAdapter	No

Note

Before running the operation, ensure that you specify the value of the Action field in the Call Adapter Activity to reset-cache.

The following figure illustrates an XML sample of the input element for the Reset Cache operation:

XML sample of the input element for the Reset Cache operation


<request-action>reset-cache</request-action>

The adapter response with reset-cache returns an adapter response that contains the number of schemas refreshed.

The following table describes the output elements for the Reset Cache operation:

Adapter response elements for the Reset Cache operation

Element	Description
`<entries>`	Contains the entry fields returned by the action
`<metadata>`	Contains the metadata from the request
`<entry-count>`	Contains the number of schemas refreshed

The following figure illustrates an XML sample of the output elements for the Reset Cache operation:

XML sample of the output elements for the Reset Cache operation


<remedy-action>
    <schema>User</schema>
    <query><![CDATA['101'="Joan"]]></query>
</remedy-action>

Reset Cache operation

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