Delete Incident operation for ServiceNow
The Delete Incident operation deletes an incident.
The following table describes the elements for this request. If the valid value for an element is not provided, the valid value must be assumed to be a string.
Adapter request elements for the Delete Incident operation
The following figure displays the sample adapter request for this operation:
Sample adapter request for the Delete Incident operation in 20.19.02.002 or later
<service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>10.129.94.127</host>
<port>8080</port>
<user-name>tso</user-name>
<password>****MASKED****</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>admin</user-name>
<password>****MASKED****</password>
</connection-parameters>
<number>INC0010002</number>
<knowledge>1</knowledge>
<short-description>short desc</short-description>
<impact>High</impact>
<urgency>High</urgency>
<priority>Critical</priority>
<incident-state>6</incident-state>
<category>Inquiry/Help</category>
<escalation>Normal</escalation>
<comments>mycomments</comments>
<work-notes>myworknotes</work-notes>
</arguments>
</service-now-request>
<operation-name>find-incident</operation-name>
<proxy-settings>
<host>10.129.94.127</host>
<port>8080</port>
<user-name>tso</user-name>
<password>****MASKED****</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>admin</user-name>
<password>****MASKED****</password>
</connection-parameters>
<number>INC0010002</number>
<knowledge>1</knowledge>
<short-description>short desc</short-description>
<impact>High</impact>
<urgency>High</urgency>
<priority>Critical</priority>
<incident-state>6</incident-state>
<category>Inquiry/Help</category>
<escalation>Normal</escalation>
<comments>mycomments</comments>
<work-notes>myworknotes</work-notes>
</arguments>
</service-now-request>
Adapter response for the Delete Incident operation in 20.19.02.002 or later
<service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>1</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<delete-count>1</delete-count>
</parameters>
</item>
</response>
</responses>
</service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>1</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<delete-count>1</delete-count>
</parameters>
</item>
</response>
</responses>
</service-now-response>
Sample adapter request for the Delete Incident operation in 20.19.02.001 or earlier
<service-now-request>
<operation-name>delete-incident</operation-name>
<proxy-settings>
<host>172.11.11.111</host>
<port>808</port>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</connection-parameters>
<number>Test1</number>
</arguments>
</service-now-request>
<operation-name>delete-incident</operation-name>
<proxy-settings>
<host>172.11.11.111</host>
<port>808</port>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</proxy-settings>
<arguments>
<connection-parameters>
<user-name>username</user-name>
<password encryption-type = "Base64">cGFzc3dvcmQ=</password>
</connection-parameters>
<number>Test1</number>
</arguments>
</service-now-request>
The following figure shows the adapter response for the sample request:
Sample adapter response for the Delete Incident operation
<service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>1</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<category>Inquiry / Help</category>
<contact-type>phone</contact-type>
<escalation>Normal</escalation>
<impact>3 - Low</impact>
<incident-state>New</incident-state>
<knowledge>0</knowledge>
<made-sla>1</made-sla>
<notify>1</notify>
<number>Test1</number>
<opened-at>2888-03-01 21:02:39</opened-at>
<opened-by>System Administrator</opened-by>
<order>0</order>
<priority>4 - Low</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-07 10:06:04</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>d7bbd95c4a36230500de0839d8fddf66</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-07 10:06:04</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>3 - Low</urgency>
</parameters>
</item>
</response>
</responses>
</service-now-response>
<metadata>
<response-count>1</response-count>
<status>success</status>
</metadata>
<responses>
<response>
<metadata>
<count>1</count>
</metadata>
<item>
<metadata>
<status>success</status>
</metadata>
<parameters>
<active>1</active>
<approval>not requested</approval>
<business-stc>0</business-stc>
<calendar-stc>0</calendar-stc>
<category>Inquiry / Help</category>
<contact-type>phone</contact-type>
<escalation>Normal</escalation>
<impact>3 - Low</impact>
<incident-state>New</incident-state>
<knowledge>0</knowledge>
<made-sla>1</made-sla>
<notify>1</notify>
<number>Test1</number>
<opened-at>2888-03-01 21:02:39</opened-at>
<opened-by>System Administrator</opened-by>
<order>0</order>
<priority>4 - Low</priority>
<reassignment-count>0</reassignment-count>
<severity>3</severity>
<state>1</state>
<sys-class-name>u_test</sys-class-name>
<sys-created-by>admin</sys-created-by>
<sys-created-on>2010-04-07 10:06:04</sys-created-on>
<sys-domain>global</sys-domain>
<sys-id>d7bbd95c4a36230500de0839d8fddf66</sys-id>
<sys-mod-count>0</sys-mod-count>
<sys-updated-by>admin</sys-updated-by>
<sys-updated-on>2010-04-07 10:06:04</sys-updated-on>
<upon-approval>proceed</upon-approval>
<upon-reject>cancel</upon-reject>
<urgency>3 - Low</urgency>
</parameters>
</item>
</response>
</responses>
</service-now-response>
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