Change Management module setup validation workflows for ServiceNow
You can use the workflows in the Setup Validation folder as both a template for creating new workflows and a method to test the success of a newly created process. This section describes the following Change Management setup validation workflows:
- Get ServiceNow Configuration Name
- Test Close Change
- Test Create Change Association
- Test Create Change CI Relationships
- Test Create Change With CI
- Test Create Change With Comprehensive Type
- Test Create Change With Routine Type
- Test Create Change With Schedule Dates
- Test Create Change With Template and Specific Impact
- Test Create Change With Template
- Test Create Change With Work Notes
- Test Create Change
- Test Get Change Associations by Change ID
- Test Get Change Associations
- Test Get Change by Assignee
- Test Get Change by Change ID
- Test Get Change by Customer Name
- Test Get Change by Requester
- Test Get Change by Status
- Test Update Change Status
- Test Update Change WorkInfo
- Test Update Change
Get ServiceNow Configuration Name
Use this workflow for finding the ServiceNow configuration name.
Get ServiceNow Configuration Name workflow outputs
Output | Description |
|---|---|
configuration name | Contains the configuration name for ServiceNow |
Test Close Change
Use this workflow as a template for closing a change.
Test Close Change workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the change ID, which you want to change | Yes |
Test Close Change workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change Association
Use this workflow as a template for associating a change record to an incident record (creating an association between them).
Test Create Change Association workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change CI Relationships
Use this workflow as a template to create change configuration item relationships.
Test Create Change Association workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With CI
Use this workflow as a template to create a change with a configuration item.
Test Create Change with CI workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change with CI workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Comprehensive Type
Use this workflow as a template to create change with comprehensive type.
Test Create Change with Comprehensive workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change with Comprehensive workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Routine Type
Use this workflow as a template to create a change with routine type.
Test Create Change With Routine Type workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change With Routine Type workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Schedule Dates
Use this workflow as a template to create a change record with schedule dates.
Test Create Change With Schedule Dates workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change With Schedule Dates workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Template and Specific Impact
Use this workflow as a template to create a change record by using a template and by specifying an impact for the change.
Test Create Change With Template and Specific Impact workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change With Template and Specific Impact workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Template
Use this workflow as a template to create a change by using a template.
Test Create Change With Template workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change With Template workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change With Work Notes
Use this workflow as a template for creating a change record with the work notes.
Test Create Change With Work Notes workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
work notes | Describes the work notes for the change | Yes |
Test Create Change With Work Notes workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Create Change
Use this workflow as a template for creating a change record.
Test Create Change workflow inputs
Input | Description | Required |
|---|---|---|
change description | Describes the change | Yes |
Test Create Change workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change Associations by Change ID
Use this workflow as a template to find a change record association with an incident record by specifying the change ID.
Test Get Change Associations by Change ID workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the unique identifier for the change | Yes |
Test Get Change Associations by Change ID workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change Associations
Use this workflow as a template for finding a change record association with an incident record.
No input elements are required for running this test workflow.
Test Get Change Associations ID workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change by Assignee
Use this workflow as a template to find a change by specifying the assignee to whom the change is assigned.
Test Get Change by Assignee workflow inputs
Input | Description | Required |
|---|---|---|
assignee |
| Yes |
Test Get Change by Assignee workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change by Change ID
Use this workflow as a template for finding a change record by specifying the change ID.
Test Get Change by Change ID workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the unique identifier for the change | Yes |
Test Create Change by Change ID workflow outputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change by Customer Name
Use this workflow as a template for finding a change by specifying the customer name to whom the change is assigned.
Test Get Change by Customer Name workflow inputs
Input | Description | Required |
|---|---|---|
customer name | Specifies the name of the customer to whom the change is assigned | Yes |
Test Get Change by Customer Name workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change by Requester
Use this workflow as a template to find change record by specifying the requester name.
Test Get Change by Requester workflow inputs
Input | Description | Required |
|---|---|---|
requester | Specifies the user ID of the requester who requested to create the change record | Yes |
Test Get Change by Requester workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Get Change by Status
Use this workflow as a template to find the change record by specifying the status.
Test Get Change by Status workflow inputs
Input | Description | Required |
|---|---|---|
status | Specifies the status of the change | Yes |
Test Get Change by Status workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Update Change Status
Use this workflow as a template to update the status of a change record.
Test Update Change Status workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the unique identifier for the change | Yes |
Test Update Change Status workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Update Change WorkInfo
Use this workflow as a template to update the workinfo for a change record.
Test Update Change WorkInfo workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the unique identifier for the change | Yes |
workinfo summary | Specifies the workinfo summary for the change | Yes |
workinfo details | Specifies the workinfo details | Yes |
workinfo type | Specifies the workinfo type | No |
locked | Specifies whether to lock the workinfo and not allow anyone to edit the workinfo | No |
view access | Specifies the users who can view the workinfo for the change | No |
Test Update Change WorkInfo workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |
Test Update Change
Use this workflow as a template to update a change record.
Test Update Change workflow inputs
Input | Description | Required |
|---|---|---|
change id | Specifies the unique identifier for the change | Yes |
Test Update Change workflow inputs
Output | Description |
|---|---|
changes | Displays an XML document that contains the information of found change records in a change management system; |
success status | Indicates whether the workflow finished successfully |
status message | Provides a process-specific explanation for the value of the success status |