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When you install the Infrastructure Management Server, several out-of-the-box processes are created and monitored by default. These processes include the Apache server, the database installed, the monitors corresponding to the operating system, and so on. This type of default monitoring is called self-monitoring.


When you upgrade to a later version of Infrastructure Management Server, these monitors continue to exist. However, if you have deleted these monitors in the earlier version, they are not recreated.

The following is a list of self-monitored processes:

  • PnAgent - The local agent running on the server
  • PwTray (only in Microsoft Windows)- The tray process, which indicates the status of the BMC TrueSight Infrastructure Management Server
  • acell - The administrative cell
  • dbsrv - The SAP SQL Anywhere server process
  • httpd - The Apache server process
  • jserver - The main BMC TrueSight Infrastructure Management Server process
  • mcell - The master cell, which processes the events in the BMC TrueSight Infrastructure Management Server
  • pronet_cntl - The agent controller process, which communicates with the remote Agent/Integration Server systems
  • rate - Processes the collected data
  • services
  • tunnelproxy - The process, which allows connection to the agent, behind a firewall
  • Windows System, Linux System, or Solaris System
  • Windows File System, Linux File System, or Solaris File System
  • Web URL – Refers to the IP of the device. The Web URL process monitors the default page of the Infrastructure Management web console.
  • ProactiveNet Agent Status - Refers to the monitoring of the local ProactiveNet Agent. The ProactiveNet Agent Status indicates whether the server was able to communicate with the ProactiveNet Agent or not.
  • Database related monitors such as Sybase query and Sybase Intelliscope monitor the health of the BMC TrueSight Infrastructure Management Server back-end databases.
    For BMC TrueSight Infrastructure Management Server with Oracle as the back-end database, Oracle Query and Oracle Intelliscope monitors are used.


If you have changed the database configuration by using the pw dbconfig set command, then ensure that you use the new credentials to edit the database related self-monitoring processes such as Sybase Query, Oracle Query, Sybase Intelliscope, and Oracle Intelliscope.

To view a list of the self-monitored processes in the Operations Console:

  1. In the navigation tree, click Devices.
  2. Click the Grid View to ensure that all the devices are displayed.
  3. Click the host name (the computer that you have installed BMC TrueSight Infrastructure Management Server on) in the Device Name column.
    The Show Monitors page displays a list of the following processes:
    • Self-monitored processes
    • User-created processes

You can monitor the health of the BMC TrueSight Infrastructure Management Server by observing and analyzing the graphs associated with each of the self-monitored processes. For more information about the Show Graph option and creating customized graphs, see Customizing graphs in the operator console.

Thresholds facilitate in monitoring the health of the BMC TrueSight Infrastructure Management Server. Out-of-the-box threshold values are set for the self-monitored processes.
The following table contains examples of the monitored attributes to which the threshold settings apply and the corresponding monitor types on a device running on the Microsoft Windows operating system:

Threshold attributes

Monitor types


Agent Status, Sybase ASA Intelliscope, Sybase Query, Web URL, Windows Process

CPU Usage

Windows Process

Cache-hit Ratio

Sybase ASA Intelliscope

Response Time

Sybase Query

Total Response Time


Total CPU Utilization

Windows System

User CPU Utilization

Windows System

System CPU Utilization

Windows System

Swap Space used

Windows System

For more information about thresholds, see Understanding event thresholds on operator console.